Clinical Case Manager

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

We’re looking to add experienced mental health experts into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video based therapy sessions and overarching case management services for our clients. Whilst collaborating and supporting our other global clinical teams.

As the UK and Republic of Ireland team is growing quickly, we’ll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.

The role is a permanent five (5) day a week role or part-time, with the option of a three (3) and four (4) day equivalent if preferred. This is a purely home working role and offers a great work, life balance.

We operate a fixed shift pattern for this position including week day or weekend shifts to cover the service from 8am - 8pm 7 days per week.

• Working with a wide range of presenting issues and severity
• Robustly managing safeguarding and risk cases
• Quickly assessing clinical needs
• Implementing clinically appropriate treatment plans
• Monitoring and case managing your caseload
• Provide the first point of contact for service users accessing Lyra Workplace Mental Health service either via the helpline or online chat facility.
• Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
• Complete appropriate brief clinical, therapeutic assessments to determine the service user needs.
• Conduct robust risk assessments and swiftly implement risk management plans as required.
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services, local charities, heath care as clinically appropriate.
• Accurately capture all information on the clinical database pertinent to the clinical management of the case.
• Adhere to all clinical and operational protocols, standards, service levels and procedures.
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for case updates as required.
• Contribute to the service and business development as required.
• Play an active role in governance and quality assurance as required.

• Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and / or the Republic of Ireland.
• Current registration or accreditation with relevant professional body.

• Essential
• Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
• Minimum of 400 hours therapeutic delivery post qualification.
• Experience of working in high pressure, time limited environments.
• Experience of working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
• Minimum of 2 years working experience.

• Currently employed or previous experience working for an EAP Provider in the UK and / or The Republic of Ireland
• Experience of working in a time limited framework
• Previous intake clinician working experience that includes telephonic, live chat, and email counselling

• Ability to effectively prioritize multi-task and work in a time pressured environment
• Computer literacy & ability to type whilst conducting clinical work on the phone
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Business and commercial awareness

• 28 days holidays plus bank holidays per year
• Private medical insurance
• Discretionary bonus scheme
• Group life assurance - up to 10x annual salary
• Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
• Access to 24/7 Employee Assistance Programme
• Accredited Living Wage Employer
• Monthly contribution towards external supervision.
• Robust CPD program and senior clinical support.
• Professional membership fees compensated.

• Exposure and experience of working amongst a global clinical team.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.