Account Management Lead

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Central America are recruiting an experience Account Management Lead to be based in Mexico, managing a portfolio of local contracts.

This is a full time hybrid role based in Mexico City. You will be required to occasionally visit local clients in Mexico.

• Manage client accounts and provide personalized customer support to ensure satisfaction and meet client needs.
• Coordinate the execution of client programs, ensuring alignment with administrative and scheduling requirements.
• Respond to emails, follow up on tasks, and assist with event planning and coordination.
• Liaise with exhibitors, provide information, and manage follow-up communications.
• Prepare and maintain client reports, including monthly and quarterly updates.
• Collaborate internally with various teams to ensure client expectations and program requirements are met.

• A degree in Administration, Human Resources, Psychology, or a related field is desirable.
• Proficient in Microsoft Office, Google Workspace, Salesforce (Sari), Slack, Zoom, and Microsoft Teams.
• Strong organizational skills and ability to manage multiple accounts and projects.
• Excellent communication skills (both written and spoken).

• A minimum of 2 years experience in account management, project management, or a similar field, preferably in a client-facing role.
• Experience in customer service, communication, and managing multiple tasks simultaneously.

• Ability to work independently and handle pressure.
• Ability to work well in a team.
• Attention to detail and strong problem-solving skills.
• Ability to work under pressure and meet tight deadlines.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."