Sales Operations Specialist

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft Media’s vision is to build the largest transportation media network. We leverage media to elevate the transportation experience for our users while building an exciting and sustainable advertising business. Our primary media assets focus on digital advertising within the Lyft app, including traditional mobile units, sponsorship opportunities, and bespoke brand activations, along with additional experiential offerings..

As a Sales Operations Specialist, you will be responsible for day-to-day operational support for our sales teams. This includes daily review of deal desk/opportunities within Salesforce (SFDC), monitoring our Slack channel and responding to questions from our sales team, responding to assigned JIRA tickets, assisting with invoicing-related questions or issues, administering compensation plans, and supporting existing Sales Ops team members with additional tasks. To excel in this role, you will partner cross-functionally across the business, working with Sales, Legal, CRM Engineering, and Ops.  This role requires operations and enterprise tools background, proficiency in crafting business process documentation, experience crafting and administering sales compensation programs, and in-depth CRM knowledge (Salesforce). Previous experience in media and advertising is preferred. Our work is fun, challenging and rewarding and we are looking for adaptable team members passionate about solving problems and delighting our customers. 

Responsibilities:

• Partner with the Sales teams to brainstorm, troubleshoot and diagnose process flow inefficiencies and work directly with Sales Ops stakeholders to push issues through to resolution.
• Create comprehensive written process documents to effectively manage all sales operations related processes.
• Assist in the preparation and issuing of commission statements, and other compensation-related tasks as needed
• Review and maintain data hygiene of Salesforce opportunities, ensuring accurate pipeline forecasting and operational excellence in collaboration with cross-functional teams
• Document any relevant business terms that cannot be captured by current field sets in Salesforce and work with CRM to update as needed; SFDC Hierarchy Maintenance, field and data integrity for our ever evolving business
• Assist with end of month invoice reconciliation processes as needed.
• Monitor and resolve Jira Board assignments of tickets, as well as our Slack channel.
• Ad hoc sales operations tasks as needed.

Experience:

• Bachelor's degree or equivalent experience
• 2+ years in Sales Operations, background in advertising sales operations or marketing is a plus
• Strong analytical skills and demonstrated proficiency in advanced spreadsheet applications
• Experience working with sales operations tools, including IronClad and Salesforce, Salesforce certification a plus
• Well versed in Google suite (docs, sheets, slides)
• Attention to detail, the ability to dive into the technical or legal weeds is a must. 
• Ability to prioritize / manage work and problem solve autonomously
• Familiarity with SQL is a plus

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $72,000 - $90,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.