Patient Onboarding Associate- Call Center (part time hours)

As a Patient Onboarding Associate at Luna, your primary responsibilities include managing the registration and scheduling processes for new and existing patients, ensuring the collection of relevant patient information, and coordinating telephone calls from healthcare providers. Additionally, proactive outreach to potential patients via calls and emails is expected, all while maintaining a professional and friendly demeanor.

To apply for the Patient Onboarding Associate position at Luna, candidates should have at least one year of experience in office administration or a call center, demonstrate exceptional customer service skills, and be proficient with Google Suite. A high school diploma or equivalent is required, and candidates must be able to work in the U.S. without restrictions.

The remote nature of the Patient Onboarding Associate role at Luna means that you will need to have reliable, high-speed internet to perform your duties effectively. It's essential to maintain uninterrupted connectivity, hence having a backup internet option is required. This flexibility allows you to work from the comfort of your home while still being an integral part of the team.

As a Part-Time Patient Onboarding Associate at Luna, you can expect a consistent, fixed schedule with a variety of part-time shifts. Your work hours will be the same each week, allowing for a strong work-life balance while contributing to dynamic patient care.

The starting hourly rate for the Patient Onboarding Associate position at Luna is $16 per hour. You’ll have opportunities for growth within the company, making this role not only a job but also a stepping stone in your career.

It's imperative to provide specific examples from previous roles where you managed patient interactions or scheduling. Highlight your organizational skills and any software or systems you are familiar with, explaining how they helped you efficiently track appointments.

Discuss strategies that have worked for you in the past, such as active listening, remaining calm under pressure, or using positive language. Providing a memorable example of how you resolved a challenging situation would also demonstrate your commitment to excellent customer service.

Describe a scenario where you had multiple responsibilities requiring your attention. Focus on how you prioritized tasks, managed your time, and maintained quality while juggling different responsibilities, showcasing both your organizational and communication skills.

Communication is key in a remote work environment. Explain how clear and concise communication helps in reducing misunderstandings and ensuring that everyone is on the same page. Mention tools or methods you use to stay connected with your team.

Discuss your approach to empathy and validation while maintaining professionalism. Share a specific example of how you diffused a tense situation, focusing on your listening skills and your ability to offer solutions that put the patient at ease.

List software tools you have used, particularly those related to scheduling or customer relationship management. Discuss any Google Suite proficiency, explaining how you would utilize these tools effectively to ensure accurate record management.

Express your enthusiasm for the mission of Luna Physical Therapy, emphasizing your alignment with their commitment to quality care and innovation. Share what excites you about the role and how you see yourself contributing to the team’s goals.

Discuss your personal strategies for staying organized and minimizing distractions at home. You might talk about setting a dedicated workspace, keeping a to-do list, and using time management techniques to structure your day effectively.

Share your thoughts on qualities like patience, empathy, strong communication skills, and adaptability that are crucial for a Patient Onboarding Associate. Use examples to reflect on how these traits helped you succeed in past roles.

Each person's method varies; however, sharing that you're aware of your stress triggers and how you address them—like taking short breaks, practicing mindfulness, or prioritizing tasks—will highlight your proactive approach to maintaining a healthy work-life balance.