Customer Support Executive-Telugu

Lokal App is excited to welcome a dedicated and enthusiastic Customer Support Executive who is fluent in Telugu to our team. Our app aims to empower local communities by providing users with access to essential services and information. As a Customer Support Executive, you will be instrumental in offering outstanding support to our Telugu-speaking users, ensuring they have a seamless and enjoyable experience with our platform. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing guidance on app features. You will interact with users through various channels, including chat, email, and phone, all while maintaining a positive and professional demeanor. We are looking for someone who is not only passionate about customer service but also enjoys working in a vibrant and collaborative atmosphere. This role presents an excellent opportunity to grow your career in a tech-driven environment while making a significant impact on our users' experiences. Join us at Lokal App as we work towards enhancing the lives of our users and strengthening community ties through technology!

Responsibilities

• Respond to customer inquiries promptly and effectively in Telugu.
• Assist users with app functionality and troubleshoot any issues they encounter.
• Provide insightful feedback gathered from customer interactions to improve services.
• Document customer queries and resolutions accurately for record-keeping.
• Collaborate with team members to resolve complex issues efficiently.
• Maintain high levels of customer satisfaction and strive for excellence in service delivery.
• Engage users to foster a positive relationship and build community trust.

• Fluency in Telugu and proficiency in English, both written and verbal.
• Experience in customer support or a related role is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and handle customer complaints gracefully.
• Familiarity with customer support tools and software.
• A strong commitment to customer satisfaction and a proactive approach to problem-solving.
• Team-oriented with good organizational skills and attention to detail.
• BYOD (Bring Your Own Device) required

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus