Principal Tech Product Manager- Conversational AI

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for a Principal Product Manager to join LivePerson’s Global Product organization as the Principal Technical Product Manager for critical Copilot and Conversational AI capabilities driven by LLM to increase agent efficiency and overall higher customer satisfaction. 

You will: 

• Product Strategy: Develop and articulate a clear product vision and strategy for brand experiences for Copilot and Conversational AI product suite, aligned with the company's overall goals and market trends.
• Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives.
• Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new features and capabilities.
• Cross-Functional Collaboration: Collaborate closely with Engineering, Design, Data Science, Sales, Marketing, and Customer Success teams to ensure alignment and effective execution of the product roadmap.
• Responsible for creating and consolidating program timelines, ensuring each vertical team understands the overall project objectives and timeline and how their deliverables impact the overall program, and communicating overall progress with external stakeholders, including leadership leaders from enterprise customers
• Champion a user-centric approach to product development, working closely with Design teams to create intuitive and engaging user experiences that delight customers.
• Market Analysis: Conduct ongoing market research and analysis to identify emerging trends, customer needs, and competitive threats. Use insights to inform product strategy and decision-making.
• Customer Engagement: Engage directly with customers to gather feedback, validate ideas, understand pain points, and translate insights into actionable product improvements.
• Go-to-Market Strategy: Collaborate with Marketing and Sales teams to develop and enhance go-to-market strategies, messaging, and collateral to drive product adoption and revenue growth.
• Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives and use data to iterate and optimize product performance.
• Thought Leadership: Stay informed about industry trends, best practices, and emerging technologies in Conversational AI and brand experiences, and share knowledge and insights with the broader team.

You have:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
• 10+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.
• Preferred experiences building Conversational AI products and features
• Preferred but not required experience in Software Engineering 
• Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
• Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams as well as leading meeting with leadership audience from customer side
• Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.
• Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.

Benefits: 

The  base salary range for this role will be between $160,000 to $190,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com