Fulfillment Specialist - In Office

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose: The Fulfillment Specialist is responsible for all shipping requests and related inquiries at Lingraphica. This position prepares and processes all shipping requests for our devices and ensures that the right device is delivered to the right customer at the right time. The Fulfillment Specialist also responds to all external and internal inquiries related to shipping and fulfillment in a timely and courteous manner. 

Essential Duties & Responsibilities: 

• Uses HubSpot CRM to manage and process shipping request tickets 
• Prepares outgoing shipments with a high level of accuracy; effectively prioritizes workload 
• Investigates and resolves issues with shipments, including re-routing and rescheduling, resolving address discrepancies, filing claims with UPS, etc. 
• Responds promptly and professionally to all customer requests for shipping services 
• Monitors and maintains sufficient inventory level of shipping supplies and marketing collateral 
• Proactively engages in process improvement; works to improve individual and team efficiency 
• Adheres to all fulfillment policies, including Shipping Compliance, Infection Control, and Protected Health Information 
• Meets or exceeds Fulfillment metrics; uses reports and audits to track productivity 
• Performs other duties as needed and engages in projects and workgroups   

Knowledge, Skills & Abilities 
 
We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.  

• Strong time management skills and sense of urgency 
• Ability to adapt to shifting department and company needs 
• Ability to manage and prioritize ticket caseload with a high level of accuracy 
• Strong analytical and problem-solving skills 
• Professional demeanor 
• Experience with Microsoft Office Suite, Zoom, and Slack 
• Experience using HubSpot or other CRM, preferred 
• Experience with UPS WorldShip, preferred 

Education & Experience 

• High School Diploma or GED 
• 1 year office, administrative, or customer service experience, preferably supporting an Operations or Fulfillment team

Work Environment & Physical Demands  

In-person position, located in our Princeton, NJ office. Monday through Friday, 8 am – 4 pm or 9 am –5 pm EST. 
 
Work environment is that of a typical office environment. Noise level is low to moderate. 

Must be able to operate a computer with or without reasonable accommodation. Must be able to lift and carry up to 50 lbs. Position requires lifting overhead, twisting, bending, and squatting to lift boxes or office equipment.  

Travel  

Additional travel may be required for team/company meetings and offsites, generally not more than once per quarter. 

Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.