Customer Service Representative

About Us:

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role:

We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD Southern Patient Care. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!

Responsibilities:

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answer incoming calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquires they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives

Basic Qualifications:

• 1+ year of related work experience, which can include call center, patient coordination or claims experience
• Ability to work confidential and sensitive information
• Must be able to work full-time onsite (this is not a remote position)

Preferred Qualifications:

• Computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Experience working in the medical field

• Pay: $22.50/hour
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development