Account Manager Poland – Customer Success, LHH CTM & LD

The Account Manager Poland – Customer Success at LHH is responsible for developing and maintaining strong customer relationships, ensuring timely and quality service fulfillment, and managing project deliverables effectively. You will engage regularly with clients to understand their needs, maintain CRM records using Salesforce, and collaborate with Business Developers to expand client relationships, all while adhering to contractual obligations and focusing on maximizing client satisfaction.

To apply for the Account Manager position at LHH, candidates should have proven experience in account management, preferably in industries such as HR services or consulting. Strong project management skills, excellent communication abilities, and fluency in both English and Polish are also essential. Experience with CRM platforms, especially Salesforce, is highly advantageous, as is a problem-solving mindset focused on process improvement.

At LHH, we prioritize learning and professional development for our Account Managers. We provide various growth opportunities within our global HR Solutions organization, fostering an open-minded environment that encourages innovative thinking. As an Account Manager, you'll have access to resources and support needed to advance your career while effectively contributing to our mission of helping others succeed.

Yes, the Account Manager role at LHH involves up to 15% travel within Poland. This allows you to engage with clients face-to-face when needed, ensuring strong relationships are built and maintained in person while balancing work flexibility through a hybrid model.

LHH offers a dynamic work environment for the Account Manager, blending flexibility with collaborative opportunities. The hybrid work model supports a balance between remote and in-office work, promoting an inclusive culture where creativity and ideas can flourish. Our team values open communication and shared goals, ensuring everyone contributes to making a positive impact on our clients' success.

CRM systems like Salesforce play a crucial role in the Account Manager position at LHH. They allow you to maintain accurate account records, track customer interactions, monitor project deliverables, and ensure high standards of service. By effectively using CRM tools, you can enhance communication, manage expectations, and identify opportunities for improvement, ultimately driving better client satisfaction.

As an Account Manager at LHH, you can expect various career progression opportunities within the company. Given our international presence and diverse service offerings, you may have the chance to specialize in different aspects of account management, transition into leadership roles, or explore different divisions within HR solutions. Continuous development and mentorship are core elements of our culture, ensuring you are well-positioned for your professional growth.

In preparing for this question, think about specific examples from your account management career that relate to customer success strategies and project management. Highlight how your efforts led to client satisfaction and revenue growth, and how your skills can align with LHH's values and mission.

Illustrate your ability to prioritize tasks based on urgency and importance, perhaps using tools or methods like the Eisenhower Matrix. Discuss your experience in using CRM systems like Salesforce to streamline account management and ensure timely deliverables. Highlighting your organizational skills and methodology can demonstrate your capacity for handling multiple accounts successfully.

When answering this question, provide specific strategies that focus on proactive engagement with clients, open communication channels, and continuous feedback mechanisms. Mention how understanding client needs can help tailor services to improve satisfaction, along with examples from your past experiences where you've successfully implemented such strategies.

Discuss your approach to conflict resolution, emphasizing active listening, empathy, and maintaining composure under pressure. Provide an example where you successfully turned a challenging situation around for a client, illustrating your problem-solving skills while demonstrating your commitment to client success.

Detail the specific project management tools you have used, such as CRM software or project management platforms, and how they have helped you keep track of deliverables, timelines, and KPIs. Discuss any methodologies you follow, such as Agile or Waterfall, and share an example of how these tools enhanced your project outcomes.

Explain how you keep up-to-date with industry news, trends, and innovations relevant to HR services and consulting. This might include attending seminars, participating in webinars, or joining professional networks. Showing your commitment to continuous learning will resonate well with interviewers looking for knowledgeable candidates.

Provide a detailed account of a specific situation where you identified growth opportunities within an existing client relationship. Outline the steps you took to engage with the client, understand their evolving needs, and how you formulated a plan that led to an increased share of business, ultimately enhancing their satisfaction.

Talk about your passion for building meaningful client relationships and the satisfaction derived from seeing clients succeed. Relate this motivation to LHH's mission of helping others prepare for what’s next, conveying how this alignment inspires you to excel and make a positive impact.

Highlight your communication strategies, including regular check-ins, reports, and the use of visualization tools to provide updates. Mention the importance of transparency and how you tailor your communication style to meet the preferences of different clients, ensuring they stay engaged and informed throughout the project.

Reflect on the core principles that underpin successful account management, such as strong relationship-building, effective communication, and delivering consistent value to clients. Provide insights into how staying client-focused and being adaptable can contribute to long-term success, supporting your points with examples from your experiences.