Broker Admin Support

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. 

Powered by an advanced AI proprietary platform , a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.
 

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

Join our Broker Admin Support Team, where you'll play a vital role in providing exceptional administrative assistance to our Brokers, ensuring seamless coordination with clients, brokers, and our Client Solutions team. As a key member, you'll manage critical support tasks for closing or settling deals, emphasizing efficiency and meticulous attention to detail. Be part of our journey to revolutionize the lending industry and positively impact people's lives. 

What you will be doing: 

• Data Entry and Processing: Accurately inputting loan applications, borrower information, and relevant data into the system, ensuring the integrity of our records with meticulous attention to detail and precision. 
• Document Management: Managing crucial loan documents is foundational to our operations. You'll organize, scan, file, and retrieve these documents in strict adherence to established procedures and regulatory requirements. 
• Customer Communication: Engage with borrowers, internal stakeholders, and external partners to facilitate the loan application process, address inquiries, and uphold positive interactions. 
• Administrative Support: Help keep things running smoothly by assisting Australian Brokers and stakeholders with tasks like scheduling appointments, coordinating meetings and preparing reports. You'll also provide general administrative support, including keeping an eye on emails for important actions and keeping everyone updated on application statuses. 
• Appointment and Meeting Management: Oversee appointments and meetings for Australian businesses while maintaining accurate and up-to-date records of all loan applications and related documentation. 
• Ad hoc tasks: May involve occasional monitoring and management of social media accounts, with the flexibility to respond to queries from clients and stakeholders as needed, to support a cohesive working environment. Additionally, it encompasses other ad hoc tasks as assigned. 

• Minimum of 1 year work experience in Australian Admin, Real Estate Virtual Assistant, or similar roles, preferably within the financial service and mortgages industry. 
• Demonstrated effective communication skills, both written and verbal, for engaging with borrowers, stakeholders, and external partners. 
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) is essential for handling documentation and correspondence effectively. 
• Highly organized with excellent time management abilities to efficiently handle tasks and responsibilities. 
• Strong ability to multitask and prioritize tasks effectively, ensuring deadlines are met and objectives are achieved. 
• Capable of working independently as well as collaboratively within a team, fostering a cooperative and productive work environment. 
• Candidates who have previous experience working with Australian clients is highly preferred 

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging  workplace.