Assistant Store Manager-Trop and Jones
The Assistant Store Manager at the Trop and Jones location of Las Vegas Petroleum plays a vital role in supporting the Store Manager in delivering exceptional operational performance and customer service in a fast-paced convenience store environment. This position entails assisting in directing daily operations, managing staff, overseeing inventory, and ensuring compliance with company policies and safety regulations. The Assistant Store Manager will help create a positive and engaging shopping experience, driving sales and enhancing customer loyalty.
Key Responsibilities:
- Daily Operations Management:
- Assist in the management of the daily store operations, ensuring a seamless functioning store.
- Participate in opening and closing procedures, including cash handling and bank deposits.
- Maintain high standards of store presentation, cleanliness, and organization.
- Support inventory management processes, including stock replenishment and merchandising.
- Customer Engagement:
- Ensure customers receive prompt and friendly service, addressing their needs and concerns.
- Promote customer loyalty by fostering a welcoming and helpful environment.
- Handle customer inquiries and complaints effectively and professionally.
- Encourage team members to deliver outstanding customer service experiences.
- Team Leadership:
- Support recruitment, training, and development of store staff to enhance performance.
- Assist in creating employee schedules that meet operational requirements.
- Provide daily coaching, feedback, and support to team members.
- Promote a positive team culture that encourages collaboration and motivation.
- Inventory Control:
- Help manage inventory levels, track sales patterns, and assist with order placements.
- Conduct regular inventory audits and ensure timely stock rotations.
- Oversee product displays and ensure compliance with merchandising guidelines.
- Work to minimize shrinkage by identifying discrepancies and implementing loss prevention strategies.
- Sales and Financial Performance:
- Assist the Store Manager in achieving sales and profitability targets.
- Monitor daily sales performance and help identify opportunities for improvement.
- Assist with the management of operational costs, including labor and inventory expenses.
- Health and Safety Standards:
- Ensure compliance with health, safety, and environmental regulations.
- Assist in training staff on health and safety protocols and emergency procedures.
- Maintain a safe work environment for employees and customers.
- Reporting and Administrative Duties:
- Assist in preparing required reports on store performance and team metrics.
- Resolve operational issues and provide solutions to enhance store efficiency.
- Support audit processes and maintain accurate documentation as needed.
- High school diploma or equivalent is required; a degree in business or retail management is preferred.
- At least 2 years of experience in retail or convenience store management is desirable.
- Strong leadership and team-building skills to inspire and lead a diverse team.
- Excellent verbal and written communication abilities.
- Capacity to manage time effectively and prioritize tasks in a busy environment.
- Knowledge of inventory management and retail operations best practices.
- Familiarity with financial principles related to sales and expenses.
- Proficient with point-of-sale systems, cash handling procedures, and MS Office tools.
- Availability to work varied hours, including nights, weekends, and holidays.
Physical Requirements:
- Ability to stand, walk, and bend for extended periods.
- Ability to lift and carry items weighing up to 30-50 pounds.
- Willingness to perform tasks requiring physical effort, such as stocking and cleaning.
Average salary estimate
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Join the dynamic team at Trop and Jones as an Assistant Store Manager, where you'll support the Store Manager in delivering exceptional service at our bustling Las Vegas Petroleum location. In this role, you'll be a driving force behind daily operations, helping to ensure everything runs smoothly in a fast-paced convenience store environment. Your responsibilities will include everything from managing staff and overseeing inventory to engaging directly with customers to ensure they have a fantastic shopping experience. You'll be instrumental in creating a welcoming atmosphere that fosters customer loyalty and satisfaction. Not only will you help direct daily tasks, but you'll also have the chance to lead and inspire a diverse team, providing coaching and support that enhances their performance. With your keen eye for detail, you'll manage inventory levels efficiently and implement strategies to minimize shrinkage. Additionally, you’ll contribute to achieving sales goals while keeping an eye on operational costs. At Trop and Jones, we pride ourselves on maintaining high health and safety standards, and you'll play a crucial role in enforcing these protocols. Ideal candidates will bring at least two years of retail management experience and strong leadership skills. This is not just a job; it's an opportunity to grow your career in a supportive environment that values hard work and dedication. If you thrive in a busy setting and seek to make a positive impact, we want you on our team!
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