Director, Print and Mail Operations

KUBRA, an industry-leading provider of customer experience management solutions in North America is seeking a Director, Print and Mail Operations to oversee and lead all aspects of KUBRA’s print and mail services.

This role involves strategic planning, operational management, and team leadership to ensure high-quality, efficient, and cost-effective production and distribution of printed materials and mailings. The Director will work closely with other senior leaders to align print and mail operations with overall business goals.

• Develop and implement a strategic plan for print and mail operations aligned with company goals.
• Oversee daily operations, implement best practices, and manage vendor relationships.
• Develop and manage the annual budget, aiming to meet financial targets and identify cost-saving opportunities.
• Stay updated on industry trends, integrate new technologies, and ensure compliance with regulations.
• Collaborate with internal departments and maintain high levels of customer satisfaction, addressing service-related issues promptly.
• Lead the team in achieving established goals and departmental objectives
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Foster an environment that emphasizes trust, open communication, creative thinking and cohesive team effort

• You have a thorough understanding and compliance with USPS and Canada Post regulations and requirements to optimize mailing processes.
• Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
• You have the ability to attract, retain, motivate, coach and develop team members for high performance
• Excellent written and verbal communication skills
• Ability to influence, build relationships, manage conflicts, negotiate
• Business management - understand strategy, business functions, metrics, decision-making and workflow
• Project management - ability to plan and manage successful projects, manage risks, costs, time and teams
• Excellent organization, time management and problem solving skills
• Results driven
• Ability to handle pressure

• 12-15 total years of experience in print and mail operations, with at least 5 years in a senior leadership role.
• 5-8 of years of experience managing a team
• Proven track record of managing large-scale print and mail operations with a focus on efficiency, quality, and cost control.
• In-depth knowledge of USPS and Canada Post regulations and mailing standards.
• Proficiency in relevant software and technologies used in print and mail operations
• Degree in Business Administration, Operations Management, or a related field
• MBA or other advanced degree preferred.

• Award-winning culture that fosters growth, diversity and inclusion for all
• Medical/Dental/Vision health insurance plans
• Generous PTO time (vacation, personal, holidays, sick, volunteer)
• Paid day off for your birthday
• Free LinkedIn Learning subscription
• Bi-annual performance-based bonuses
• Continued education with our education reimbursement program

• Access to a ‘Tickets at Work’ membership
• Free parking
• A free premium membership for ‘Headspace’; an app geared towards mental health and wellbeing
• 401k Matching

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.