Service Advisor/Writer

Are you an experienced Service Advisor looking to advance your career?  

If so, Kooner Fleet Management Solutions wants you to join our growing team! The Service Advisor will be responsible for preparing detailed cost estimates for maintenance, repair, and service by analyzing repair order specifications, assessing labor and parts costs, and ensuring estimates are accurate and competitive. If you are someone who thrives in a fast-paced environment and is passionate about contributing to the success of a team-oriented organization, Kooner Fleet Management Solutions may be the perfect place for your talents to flourish. This position is located at our corporate office in Sacramento, CA. 

Why Kooner Fleet Management Solutions?   

With over 8 years of experience in the industry, Kooner Fleet Management Solutions is recognized as one of the leading providers of fleet maintenance and emergency repair services in the United States. Our commitment to providing efficient and reliable fleet maintenance and repair services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely and meet high standards. As a family-owned business, we take pride in our work, our partnerships, and our dedicated team members.  

Excellent Benefits:   

• Competitive Pay: $28-33/hr.

• Medical, Dental, Vision  

• 401K Match   

• Life Insurance   

• Opportunities for career growth and advancement   

What the Service Advisor role looks like:   

• Analyze Repair Order Requirements: Review work order requests to understand the scope of work and identify key factors influencing costs.  
• Cost Estimation: Determine labor, parts, equipment, and transportation costs, using industry knowledge and software.  
• Estimate Preparation: Prepare detailed cost estimates, including labor, parts, and overall repair costs.  
• Communication and Reporting: Present estimates to management and stakeholders, compile and record actual costs, and prepare cost-tracking reports.  
• Communication: Interact with customers to explain the repair process, answer questions, and address concerns. 
• Customer Satisfaction: Maintain high levels of customer satisfaction by providing clear communication, accurate estimates, and timely repairs. 
• Perform other duties as assigned. 

What our ideal candidate looks like:  

• 3-5 years' proven experience as a Service Advisor or in a similar role in the automotive, logistics, or fleet maintenance industry. 

• Strong understanding of service writing/estimating procedures. 

• Proficiency in Mac OS, Microsoft Office Suite, and estimating software. 

• Excellent attention to detail and strong organizational skills. 

• Ability to communicate effectively with clients and team members. 

• Problem-solving skills with a focus on providing a high-level of customer service. 

• High school diploma required; Associate's degree preferred. 

Work Environment: 

• Standard office setting. 

• Must be able to lift up to 10 lbs. 

• Must be able to sit for up to 4 hours at a time. 

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive. 

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.