Nationwide Virtual Care Practice Manager

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.

The Practice Manager will play a crucial role in the day-to-day clinic operations. The Nationwide Virtual Care Practice Manager, reporting to the Head of Practice Operations, will be responsible for overseeing all administrative and operational aspects for knownwell’s recently launched nationwide virtual program to ensure a seamless and efficient patient, provider, and staff experience. 

• Partner with the Head of Practice Operations and other cross functional leadership team members to grow and structure knownwell’s recently launched Nationwide Virtual Care. 
• Manage, lead, and mentor a team of healthcare professionals, including virtual medical assistants and other administrative personnel as assigned. 
• Streamline and optimize nationwide virtual care operations to enhance efficiency, productivity, and patient satisfaction. 
• Assist in development of “front-end” procedures incorporating best practices (scheduling, co-pay collection, charge capture, etc.), facilitate efficient billing practices, monitor and track services, and assist in ensuring timely submission to billing services.  
• Partner with the Head of Practice Operations and Analytics team to build and manage clinic financial KPI reporting. 
• Ensure a high standard of patient care by maintaining excellent customer service and addressing patient concerns effectively. 
• Stay up to date with local and federal healthcare regulations nationwide, always ensure HIPAA compliance, and ensure that all staff members adhere to knownwell compliance protocols and best practices. 
• Oversee human resources functions, including hiring, training, scheduling, time sheets, and performance evaluations. 
• Support knownwell product team with new technology implement, ensure practice staff are trained and comfortable with products.  
• Create standard operating procedures to maintain consistency in training and use of new workflows.  
• In partnership with the knownwell quality team, work to manage and meet assigned clinical KPI targets. 
• Support licensing and compliance processes related to delivering care across multiple states.  
• Partner with marketing and patient access teams to drive volume and support patient onboarding in a national setting.  
• Ensure expenditure is aligned with the knownwell operating budget. 
• Flexibly assist with Medical Assistant and administrative tasks when needed to support clinicians and patient care as the virtual team scales. 

• Master’s degree in healthcare administration, public health, or business. 
• Experience working in a rapidly growing startup or multi-state care delivery organization. 
• Prior experience as a Medical Assistant or clinical support role, enabling the ability to flex into ‘Lead MA’ responsibilities when needed. 
• Bachelor’s degree in healthcare administration, business management, or a related field. 
• Five or more years of healthcare management experience, with at least two years overseeing virtual care operations and leading remote or distributed teams. 
• Strong understanding of telehealth workflows, scheduling, and compliance considerations in a virtual care setting.  

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team.  Please send us a note at hiring@knownwell.health. 

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.