Clinical Staff Services Manager

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered to patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article. 

The fully remote Clinical Staff Services Manager is responsible for ensuring the seamless onboarding, credentialing, and ongoing support of our clinical team, including leading communications and the implementation of new clinician workflows and/or tools.  This role is crucial to maintaining compliance, improving operational efficiency, and enhancing the clinician’s experience and preparedness to perform patient care. 

Position:  Remote 

Schedule:Full Time Monday-Friday with flexible scheduling  

EMR: Athena   

• Clinician Onboarding & Ongoing Support 
• Facilitate and manage all administrative and communication aspects of clinician onboarding, including scheduling sessions, providing onboarding materials, and serving as a primary point of contact for new hires. 
• Streamline onboarding processes to ensure new providers are efficiently integrated, properly licensed, and enrolled with payers in a timely manner. 
• Establish and oversee processes to track and maintain Continuing Medical Education (CME)/Continuing Education (CE) requirements necessary for licensure. 
• Lead efforts to ensure clinician resources are kept up to date  
• Support the facilitation of on-going education and professional development by collaborating to identify internal SMEs and external experts to provide various presentations, learning materials and other resources 

• Project Management & Operational Efficiency 
• Develop and implement systems to improve efficiency in provisioning new clinicians, ensuring they are ready to begin patient care while maintainingaccurate provider records. 
• Ensure compliance with healthcare regulations and manage risk related to provider credentials and licensing. 
• Identify opportunities for process improvement and standardization in clinician support and administrative workflows. 

• Licensing, Credentialing & Privileging Readiness 
• Support the credentialing, privileging, and compliance processes by managing clinician documentation, including licenses and required certifications. 
• Act as an internal liaison to ensure all provider files are up-to-date and meet regulatory and accreditation standards. 
• Oversee provider licensing and renewal processes, maintaining licensing records and collaborating with internal teams or external partners to ensure timely licensure and renewal. 

• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree is preferred. 
• Minimum of 3+ years in healthcare operations, and demonstrated knowledge of clinician licensing and credentialing processes 
• Strong project management skills with the ability to streamline workflows and improve operational efficiency using data driven insights. 
• Excellent verbal and written communication skills 
• Exceptional organizational skills with strong attention to details is critical 
• Demonstrated experience managing or leading interdisciplinary clinical team inthe implementation of new initiatives and cross-functional projects. 
• Skilled at delivering strong internally facing service and support  
• You believe in inclusive, compassionate care. 
• Ideally, you have a deep understanding of healthcare workflows and patient care demands. 
• You thrive in a fast-paced, growing healthcare environment with competing priorities. 
• Experience with Lean, Six Sigma, or other process improvement methodologies is a big plus. 
• You are excited to work with a collaborative team of physicians, APC’s, registered dietitians, medical assistants, registered nurses, pharmacists, and other staff. 
• Must have access to high-speed internet and phone lines to support a fully remote practice. 

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team.  Please send us a note athiring@knownwell.health. 

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Based on current size of the clinic and HIPAA regulation, clinicians cannot receive care in clinic and clinician’s household members cannot receive primary care in the clinic.