Business Operations Specialist

About Us

At KingMakers, we’re not here to follow the industry; we’re here to shape it. Since launching in 2018, we’ve been redefining sports and gaming entertainment across Africa, building platforms that connect millions of users to the games and experiences they love.

We’ve grown rapidly to become one of the key players in the region, recognized for pushing boundaries and setting the stage for what’s next. Our mission is bold: we aim to inspire, empower, and create meaningful value for the people and communities we serve. Collaboration and innovation are at the heart of our culture, making every decision purposeful and every interaction impactful.

We think big, move fast, and challenge convention. If you’re ready to lead, innovate, and make a real difference, there’s no better time to join KingMakers.

About the Role

As a Business Operations Specialist at KingMakers, you will play a critical role in streamlining our operations and improving overall efficiency. You will work closely with various departments to identify operational challenges and implement solutions that support our growth objectives. Your analytical skills and attention to detail will help to drive performance and ensure that our business processes are optimized.

What You'll Do:

• Project Management for leadership Initiatives 
• Lead and manage special projects, coordinating cross-functional teams and ensuring smooth execution of all moving parts. 
• Oversee timelines, deliverables, and resources to meet project objectives. 
• Tracking and Monitoring Initiatives 
• Track key business initiatives on a monthly or yearly basis, monitoring progress, identifying bottlenecks, and ensuring timely completion. 
• Conduct in-depth data investigations for flagged areas and propose corrective actions. 
• Data Research and Analysis 
• Perform quantitative and qualitative external research and surveys to gather relevant business insights. 
• Analyze data to support decision-making processes, utilizing tools such as Power BI for reporting and dashboard creation. 
• Process Improvement and Engineering 
• Identify and implement process improvements across various business functions to enhance operational efficiency. 
• Work closely with teams to streamline workflows and improve resource utilization. 
• Support for Data-Related Projects 
• Support the agency team with data extraction and analysis for data-driven projects. 
• Collaborate on business intelligence initiatives, ensuring data is accurate, consistent, and actionable. 
• KPI Reporting and Dashboard Development 
• Develop, maintain, and enhance KPI reporting dashboards using Power BI to provide real-time visibility into business performance. 
• Provide actionable insights through regular reporting to senior leadership. 
•  
  Ad-hoc Analyses for Senior Leadership 
• Conduct valuable ad-hoc analyses to assist senior leadership in making strategic decisions. 
• Deliver insights on topics such as financial performance, operational efficiencies, and market trends. 
• Meeting Coordination and Management 
• Coordinate weekly management meetings, ensuring agendas are prepared, minutes are taken, and follow-ups are tracked. 

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• A minimum of 4 years experience in operations management or a similar role.

• Strong analytical skills with proficiency in data analysis tools.

• Exceptional organizational and project management skills.

• Excellent written and verbal communication abilities.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice to Have:

• Experience in the gaming or digital entertainment industry.

• Familiarity with project management software (e.g., Asana, Trello).

This role is for someone who:

• Is detail-oriented and thrives on improving processes.

• Is a problem solver, able to analyze situations and propose solutions.

• Enjoys collaboration and fostering relationships across teams.

• Is proactive and takes initiative in driving projects forward.

• Up to 20 Days Leave
• Daily Free Lunch
• Pension Contribution
• Transportation
• 13th Month
• Health Insurance
• Life Insurance