Customer Service Representative

About the role:

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from KinCare customers, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness. You’ll also be responsible for accurately capturing and updating information in our Salesforce system, ensuring all customer interactions are well-documented and followed through.

This is a full-time, permanent opportunity, with working hours scheduled between 6:00am and 7:00pm, Monday to Friday. While we offer generous hybrid work options (up to 3 days from home), weekly attendance at our Bella Vista office is required. As such, only Sydney-based candidates will be considered. Your first two weeks will be spent in the office full-time, with comprehensive training and onboarding to set you up for success.

We currently have the following shifts available:

• 6:30am – 3:00pm
• 7:30am – 4:00pm
• 10:30am – 7:00pm

While we already offer generous flexibility, some shifts may offer additional work-from-home options depending on business needs. We do our best to accommodate individual preferences; however, candidates with broader shift availability and flexibility may be prioritised during the recruitment process.

About you:

To thrive in this role, you'll need to have:

• Customer service experience within a call centre environment
• Strong communication and active listening skills
• Empathy, patience and a solution-focused approach
• Resilience and a positive attitude
• Ability to work autonomously and as part of a team
• Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
• Industry experience and/or a passion for community work is highly regarded

About KinCare:

KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.

KinCare is proudly part of Silverchain Group. Our aspiration is to create a better home care system for all Australians. For more information, visit www.kincare.com.au

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work rights check and provide proof of Covid-19 vaccination.

If this sounds like the role and workplace for you, apply now!

Further information can be obtained by visiting: www.kincare.com.au