Revenue Operations - CRM Specialist (Salesforce)

Keywords Studios is an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

We are looking for an experienced and certified Salesforce Admin/Specialist to join our growing Revenue Operations team. In this role, you’ll serve as a key internal expert for all things Salesforce, supporting cross-functional teams and collaborating with an external development partner to ensure our CRM platform is optimized, scalable, and aligned with business goals.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving operational excellence through Salesforce.

Some of the cool stuff you'll be doing:

• Administer and maintain our Salesforce instance, including user setup, permissions, roles, page layouts, workflows, process automation, and integrations.
• Collaborate with an external Salesforce development team – participating in agile ceremonies including stand-ups, sprint planning, and reviews.
• Provide responsive support to internal stakeholders across departments such as Sales, Marketing, Customer Success, and Finance.
• Build and maintain advanced Salesforce reports and dashboards to support business performance tracking and decision-making.
• Leverage tools such as Salesforce Inspector for efficient data analysis, updates, and debugging.
• Conduct regular data audits and perform data management tasks to maintain data integrity across systems.
• Identify opportunities for CRM improvement, proactively recommend and implement enhancements.
• Create and maintain documentation on processes, policies, and system configuration.
• Partner with RevOps leadership on strategic projects involving Salesforce and related tools in the tech stack.
• Analyze business data and workflows, and provide insights using Salesforce and Excel (pivot tables, VLOOKUPs, formulas, etc.).

What you'll bring to the table:

• 4–5+ years of hands-on experience in a Salesforce admin or specialist role, preferably within a Revenue Operations or Sales Operations environment.
• Salesforce Administrator certification (required); additional certifications (e.g., Advanced Admin, Platform App Builder) are a plus.
• Demonstrated ability to manage and enhance complex Salesforce environments across multiple departments.
• Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder.
• Strong experience building dynamic and actionable reports and dashboards.
• Working knowledge of Salesforce automation tools (Flows, Process Builder, etc.).
• Comfortable joining Agile/Scrum ceremonies with external development teams.
• Proficiency in Excel – including advanced formulas, pivot tables, and data analysis.
• Excellent communication skills with a strong customer service orientation.
• Self-starter with a high level of accountability and attention to detail.

Bonus Points:

• Experience with B2B companies or organizations with a Revenue/Sales Operations structure.
• Exposure to Salesforce integrations with third-party tools (e.g., HubSpot, CPQ, etc.).
• Basic knowledge of Salesforce development (e.g., understanding of Apex, triggers, or Lightning components) is a plus.

What's in it for you?

Here are some of the benefits our studios can offer:

• Competitive salary and benefits
• Collaborate with industry leaders on AAA titles
• Professional growth opportunities
• Flexible work arrangements
• Fully Remote opportunity
• Additional perks: IT schemes, pensions, healthcare, social events, and more.

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment: Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

PERSONAL DATA PROTECTION POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN
Studio: Keywords Studios
Location: North America
Area of Work: Business Development
Service: Shared Services
Employment Type: Full Time
Working Pattern: Remote