Team Lead, IT Support

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

This is a superb opportunity for the person with the right combination of hands on and leadership skills to work in a dynamic and innovative technology company. If you have an empathic approach, phenomenal conversational abilities, and a proactive mentality, we'd love to hear from you! This role will support our offices and employees in Concord, MA, Cambridge, MA, Norwalk, CT, Miami, FL, and remote North and South American employees.

This role will be required to work from our Concord, MA office at least 4 days per week.

Are you ready to lead a dynamic IT support team, solve complex technical challenges, and ensure seamless operations for a growing organization? Then join us at KAYAK and help shape the future of travel.

In this role, you will:

• Manage and prioritize the IT workload for the region, including support requests, new hire setup, hardware orders, video conference room management, office IT equipment support
• In addition to managing the workload, you will be personally responsible for handling some of the work i.e. this is a hands-on position.
• Be the primary escalation point for US IT Support and local teams and partners
• Work with the key collaborators to develop and improve processes for IT Support
• Collaborate on IT strategy with the wider global IT team
• Travel to our other US offices from time to time as required

Please apply if you have:

• 5 years of proven experience in IT support in a corporate environment
• Experience with the following:
• Handling IT support requests in addition to managing, delegating, and advancing the requests if needed
• Collaboration tools like Slack and Zoom
• MDM solutions, such as JAMF Pro and InTune
• Identity Access Management solutions like OKTA
• Technical IT processes like scripting, automation and CLI’s
• Solution driven mentality, particularly when faced with highly complex problems

Benefits and Perks

• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week
• Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more

Diversity, Equity, and Inclusion

At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).