Customer Support Operations Specialist

Kasheesh is the first online and mobile payment platform that allows customers to split transactions across multiple debit, credit, and gift cards at checkout—helping users maximize their spending power in a smarter, more flexible way. As we continue to scale, we’re looking for a motivated and adaptable Customer Support Operations Specialist to join our growing team.

About the Role

We are seeking a Customer Support Operations Specialist to help manage our customer support functions while contributing to operational improvements. This mid-level position will report to the Director of Customer Success and will combine day-to-day operational responsibilities with opportunities to shape and enhance our support processes. You’ll be instrumental in delivering a seamless customer experience, streamlining workflows, and ensuring operational efficiency at Kasheesh.

• 1-3 years of experience in customer support or operations, preferably in fintech or SaaS
• Strong problem-solving abilities and attention to detail
• Excellent written and verbal communication skills, especially for working with remote teams
• Basic analytical skills and comfort working with support metrics and reporting tools
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational skills and ability to manage multiple priorities
• Customer-focused mindset with a passion for improving service quality

• Coordinate with our offshore support team in the Philippines, providing guidance and ensuring quality service delivery
• Manage customer verification processes through Plaid and monitor verification queues in Sardine
• Review and suggest improvements to support templates and tagging systems
• Track and analyze support KPIs, identifying trends and potential areas for improvement
• Handle payment disputes in Stripe and develop more efficient resolution processes
• Contribute ideas for operational improvements based on customer feedback and support data
• Collaborate with team members to implement and refine support workflows

• Experience working with offshore or remote teams
• Familiarity with verification systems, payment processing, or dispute management
• Background in financial services or fintech
• Experience with process documentation and improvement

• The opportunity to play a key role in expanding a high-growth startup and driving its continued success.
• Competitive compensation package, including equity and comprehensive benefits (medical, dental, and vision; 401K plan; and other benefits).
• A collaborative, transparent, and engaging work environment where you’ll be empowered to make a meaningful impact.