Quality Assurance Associate

Karo Healthcare, a dynamic and growing company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A. Since 2019, under EQT ownership, we're rapidly heading towards a €1 billion European leadership position in consumer health.

Join us at Karo Healthcare on our exciting journey. We're currently looking for a Quality Assurance Associate for our office in Stockholm.

Tasks and Responsibilities:

• Log and track customer complaints in our internal system, ensuring all issues are resolved in a timely manner.
• Manage the complaints inbox, respond to customer queries, and follow up as necessary.
• Collaborate with internal teams to escalate and resolve customer issues.
• Engage with customers by addressing their inquiries and facilitating communication.
• Handle complaint samples in accordance with established procedures related to the complaint process within the office.
• Contribute valuable feedback and insights into the complaint and consumer service processes to foster ongoing improvements and advancements.

Competencies:

• Demonstrated experience in customer relations and customer service.
• A background and/or education in life sciences or healthcare is highly desirable.
• Proficient in both spoken and written English and Swedish.

Personal Characteristics:

• Proven experience in customer service or support-related roles
• Excellent written and verbal communication skills
• Ability to manage multiple brands and tasks simultaneously
• Strong problem-solving skills and customer-first attitude
• A strong sense of responsibility and appreciation for adhering to established routines in our daily operations is essential.
• Consistently reflect our Karo values in your work.

• Opportunity to create, grow, and encourage
• Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
• Flexible schedule, hybrid model with the primary work place in the office, and life-work balance
• Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
• Very positive work environment in a dynamic, international, and motivated team
• Start-up spirit while being a part of the large international organization with strong values

Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.