GTM Operations Manager

About Kandji

Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.

Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.

Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.

Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.

About the Role

As the GTM Operations Manager, you’ll be a key operator within Kandji’s GTM Strategy & Operations organization—owning the day-to-day mechanics that drive sales performance, funnel conversion, and pipeline discipline. This is a high-impact, cross-functional role that blends sales process, strategy, frontline execution, and operational rigor.

You’ll partner closely with GTM leadership, Sales Managers, the GTM Systems Manager, and key stakeholders across Product, Marketing, and Customer Success to ensure our go-to-market teams are equipped with the processes, data, and visibility needed to execute with precision. A central player in operationalizing Kandji’s hybrid self-service and sales-led motions, you’ll help ensure we scale with speed, clarity, and accountability.

This is both a strategic and executional role: you’ll own critical GTM programs while also rolling up your sleeves to resolve issues, manage CRM workflows, and ensure smooth day-to-day operations—driving outcomes that matter across the business.

• Own sales process operations – Drive consistency and accountability across pipeline stages, CRM hygiene, opportunity definitions, and rep behaviors
• Run GTM execution programs – Lead and operationalize initiatives like QBR readiness, trial → PQL funnel tracking, stage progression SLAs, and rep coaching feedback loops
• Support strategic planning – Partner with GTM leadership on territory design, rep capacity modeling, and trial qualification frameworks
• Build operational reporting – Collaborate with the GTM Systems Manager and GTM Ops leaders to develop dashboards for funnel health, conversion metrics, and stage velocity
• Triage and resolve frontline issues – Serve as a point of contact for AE/CSM routing, opportunity assignment, CRM logic, and GTM workflow bottlenecks
• Own both strategic programs and day-to-day execution – In this lean, high-impact team, you’ll be responsible for everything from designing GTM workflows to rolling up your sleeves to resolve rep issues, manage CRM assignments, and ensure operational smoothness
• Enforce data integrity – Monitor opportunity and account data, enforce operational standards, and drive continuous improvement
• Drive alignment across teams – Act as a connective tissue between Sales, CS, Marketing, and Systems—ensuring GTM teams are informed, enabled, and accountable

• 3–5+ years of experience in Sales Operations, GTM Operations, or RevOps roles—preferably in a high-growth SaaS environment
• Proven success operationalizing Sales and/or Self Service GTM motions at scale
• Deep understanding of sales funnel mechanics, pipeline discipline, and CRM best practices
• Hands-on experience with CRM platforms (HubSpot preferred) and sales engagement tools (Apollo, Outreach, etc.)
• Analytical and structured thinker who can use data to drive behavior change and process improvement
• Experience supporting Sales Managers and reps in a high-performance GTM environment
• Strong communication and project management skills; capable of leading through influence
• Comfortable operating at all altitudes—from driving strategic initiatives to jumping into the details to resolve issues, update records, and keep day-to-day GTM operations running smoothly

• Familiarity with Self Service or Product-Led Growth (PLG) motions
• Experience supporting Customer Success or Channel teams operationally
• Exposure to CPQ, deal desk, or forecasting workflows
• Experience in organizations with both enterprise and velocity sales motions

Benefits & Perks

 • Competitive salary

 • 100% individual and dependent medical + dental + vision coverage

 • 401(k) with a 4% company match

 • 20 days PTO

 • Kandji Wellness Week the first week in July

 • Equity for full-time employees

 • Up to 16 weeks of paid leave for new parents

 • Paid Family and Medical Leave

 • Modern Health - Mental Health Benefits - Individual and Dependents

• Fertility Benefits

 • Working Advantage Employee Discounts

 • Free onsite fitness center

 • Free parking

 • Lunch 5 days/week

 • Exciting opportunities for career growth

 • An outstanding, inclusive culture

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.