Who You Are

You are a seasoned product designer with a passion for creating high-quality, scalable experiences across complex ecosystems. You excel at connecting the dots between workflows, teams, and touchpoints to craft coherent, delightful product experiences.

You operate with clarity, precision, and a strong sense of responsibility for the quality of the user experience. You are skilled at making complexity understandable, bringing structure to ambiguity, and helping teams move forward with confidence. Your work is grounded in strong storytelling, exceptional attention to detail, and a commitment to practical outcomes.

You are energized by working with diverse stakeholders on complex challenges. You can synthesize competing inputs into actionable design direction, and guide more junior designers through ambiguity toward simple, elegant solutions. A collaborative leader and systems thinker, you ensure that the experiences you create are user-centered, resilient, and aligned to business needs.

About the Role

Justworks is seeking a Staff Product Designer to join our Employment Experiences Design team.
This role will report to the Director of Experience Design, working in partnership with Product Design Managers to connect Purchase, People, and Benefits experiences across customer growth, onboarding, and retention initiatives.

You will drive high-impact design efforts that span across multiple product areas, creating seamless first impressions and long-term engagement paths for our small business customers and their employees. You will partner closely with peers in Product, Engineering, and Marketing to define strategic opportunities and bring coherent solutions to life.

As a Staff Product Designer, you’ll lead the framing and definition of complex, multi-touchpoint experience areas, shaping the future of how Justworks supports small businesses through critical employment moments.

Your Success Profile

What You Will Work On

• Lead the design and strategic framing of experiences that bridge the Purchase, People, and Benefits domains, especially around growth funnels, onboarding journeys, and lifecycle transitions.
• Design intuitive, polished user interfaces that reduce friction, and build customer trust from first touch through ongoing engagement.
• Create models, frameworks, and system maps to bring clarity to complex problem spaces and align cross-functional stakeholders.
• Facilitate collaborative design processes, balancing customer needs, technical feasibility, and business goals.
• Contribute to and extend our design systems and shared patterns to support scalable, high-quality experiences across teams.
• Mentor designers across Employment Experience Design, modeling best practices in product and service design craft.
• Stay close to user needs through collaboration with Research, using insights to inform and validate design solutions.
• Partner with Engineering and Product peers to define, scope, and deliver high-quality work that moves key business metrics.

• Perform other related duties as assigned.

How You Will Do Your Work

As a Staff Product Designer, how results are achieved is as important as the results themselves. Success in this role is anchored in the following competencies:

• Customer Focus: Deep empathy for users, ensuring their needs are at the center of product decisions.
• Strategic Systems Thinking: Connecting workflows, experiences, and service touchpoints into coherent systems.
• Collaboration & Facilitation: Bringing diverse teams together to define problems, align on outcomes, and co-create solutions.
• Craft Excellence: Producing effective design deliverables that show deep attention to detail and mastery of your craft at an appropriate level of fidelity throughout the design process.
• Communication & Alignment: Using design artifacts to clearly model and present information, to drive shared understanding.
• Adaptability: Thriving in ambiguous problem spaces, adjusting approaches based on discovery and feedback.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Prior Experience

• 7+ years of professional experience in product design, ideally with some experience in B2B SaaS, HR tech, benefits, insurance, or related domains.
• 2+ years of experience leading designers, either with direct management experience or by directing designers to successful outcomes. 
• Experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, marketers, data scientists, and others.
• Experience with design for ecommerce, conversion funnels, and product-led growth.
• Experience designing complex SaaS workflows, ideally in human resources, healthcare, insurance, benefits, or related domains.
• Experience driving initiatives from discovery through delivery across multiple product areas.
• Attention to detail, and a refined sense of craft in visual design, typography, and brand expression.
• Deep understanding of how qualitative and quantitative research can inform design decisions.
• Fluency in Figma.

Portfolio

• A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes.

The base wage range for this position based in our New York City Office is targeted at $190,000.00 to $209,000.00 per year.