SalesPro Onboarding Specialists - (Remote - US)

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For one of our clients, we are looking for a SalesPro Onboarding Specialist, remotely from United States.

As a SalesPro Onboarding Specialist, you will play a key role in delivering engaging training and ensuring customers seamlessly adopt and integrate software into their businesses. Your primary responsibility will be leading Zoom-based training sessions, guiding customers through software configurations, and managing onboarding projects. You will also collaborate closely with cross-functional teams to address customer requests, create solutions, and drive customer success. This role provides an excellent opportunity to thrive in a fast-paced, dynamic environment while helping customers maximize the value of their software tools.

Accountabilities:

• Lead Interactive Training: Conduct engaging Zoom sessions to help customers effectively utilize the software and ensure they are set up for success.
• Project Management: Manage onboarding projects from start to finish, ensuring timely delivery and alignment with customer expectations.
• Customer Solution Development: Address customer requests and develop solutions that meet business needs, ensuring customer satisfaction and success.
• Cross-Department Collaboration: Work closely with various departments to ensure customer accounts are properly configured and meet business goals.
• Issue Identification and Mitigation: Proactively identify and resolve potential issues during the onboarding process, ensuring smooth integration.

• Education: Associate or Bachelor’s degree in a relevant field.
• Experience: 1-2 years in a client-facing role with web-based applications, customer service, or software implementation.
• Skills: Strong project management, communication, organizational, and technical troubleshooting skills.
• Nice to Have: Experience in fast-paced startup environments and a strong ability to adapt to dynamic changes.
• Attention to Detail: Strong ability to manage multiple tasks and prioritize effectively in a deadline-driven environment.

• Affordable Health & Wellness Coverage: Comprehensive benefits package, starting the first of the month after your hire date.
• Invest in Your Future: 401(k) company match to help build financial security.
• Time to Recharge: Competitive time-off package including vacation days, sick days, company holidays, floating holidays, and volunteer days.
• Employee Assistance Program (EAP): Resources to support mental health, financial well-being, and everyday challenges.
• Exclusive Discounts: Discounts on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more through LifeMart.
• Wellness App: Stay active and engaged with company wellness challenges and resources through the MoveSpring app.
• Culture & Team-Building: Team events, challenges, and traditions like the Annual Summit to foster a strong company culture.

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