Digital Success Account Manager (Remote - US)

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Digital Success Account Manager in the United States.

This is an exciting opportunity for a motivated early-career professional to join a high-impact Customer Success & Retention team. As a Digital Success Account Manager, you’ll manage a large and diverse portfolio of lower-spend clients across multiple market segments—from very small businesses to enterprise organizations. Your mission will be to enhance product adoption, reduce churn, and drive customer growth through a mix of digital engagement, strategic communication, and data-driven insights. You’ll play a key role in scaling customer success efforts in a digital-first environment, working cross-functionally with sales, product, and marketing teams.

Accountabilities:

• Manage a high-volume portfolio of global accounts through scalable digital and traditional outreach (email, phone, in-app communication).
• Monitor product usage trends to identify churn risks and uncover expansion opportunities.
• Facilitate onboarding and ongoing education through self-serve tools, targeted campaigns, and curated content.
• Support the renewal process and contribute to achieving assigned retention and expansion goals.
• Collaborate with internal teams to improve the customer journey and influence product development based on user feedback.
• Maintain accurate customer data and activity records using CRM and analytics platforms.

• 1–2 years of experience in a SaaS, customer-facing, or account management role (Customer Success, Sales, or Support).
• Excellent communication skills with strong attention to detail and organizational abilities.
• A proactive mindset with a passion for learning and growing in a fast-paced digital environment.
• Comfortable working with data to prioritize outreach and guide decision-making.
• Familiarity with Salesforce, ChurnZero, Tableau, Slack, and Google Workspace is a plus.
• Interest in SaaS metrics, product-led growth, or digital customer lifecycle strategies.
• Experience in tech-touch or digital-first customer success approaches is highly desirable.

• Clear career path into Customer Success, Renewals, or Sales Management
• High-impact role with the opportunity to shape a key customer segment
• Exposure to cross-functional teams and strategic customer programs
• Hands-on experience in retention, onboarding, and account growth
• Fast-paced and collaborative work environment
• Supportive culture that encourages continuous learning and career development

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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