Customer Success Engineer (Remote - US)

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Staff Federal Customer Success Engineer in the United States.

In this role, you’ll work closely with federal government clients to implement and scale workflow automation solutions. As a technical expert, you’ll lead onboarding efforts, support high-impact professional services engagements, and deliver hands-on support throughout the customer journey. This position requires a deep understanding of API integration, process optimization, and federal agency environments. You’ll collaborate across internal teams—from engineering to sales—to ensure customer needs shape the product roadmap. The ideal candidate thrives in fast-paced environments and is passionate about automation, customer success, and solving complex technical challenges.

Accountabilities:

• Design and deploy automation workflows that connect various tools via APIs
• Lead technical onboarding and implementation projects for federal customers
• Deliver professional services engagements, including on-site work in secure environments as needed
• Educate customers on automation best practices and workflow optimization
• Act as a key technical partner during customer expansion and success planning
• Collaborate with Sales Engineers, CSMs, and Account Executives to grow federal presence
• Serve as a thought leader through technical content and public presentations
• Act as a voice of the customer internally to influence product development and documentation
• Support cross-functional initiatives across product, marketing, and engineering teams

• 10+ years of experience in technical customer support or professional services
• 10+ years working with or supporting U.S. Government agencies
• Strong understanding of API integration and documentation
• Hands-on experience with programming or scripting languages
• Background in security tools and automation technologies
• Experience delivering scoped implementation or consulting projects
• Strong communication and relationship-building skills, especially within federal agencies
• TS/SCI clearance preferred (current or previously held, ideally via Guard or Reserves)
• Willingness to travel up to 40%, primarily within the DMV area
• Bachelor's degree in Computer Science or equivalent experience

• Competitive base salary and OTE: $220,000–$250,000
• Fully remote role based in EST, with regional travel support
• Opportunity to work at the forefront of federal automation innovation
• High-impact role shaping critical workflows for U.S. government agencies
• Cross-functional collaboration and exposure to product development
• Supportive and growth-oriented team culture
• Inclusive environment welcoming diverse backgrounds and experiences

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

#LI-CL1