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Customer Service Agent - Work From Home

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.We are searching for qualified customer service reps with personality and people skills. We believe in promoting from within and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.REQUIREMENTS• You must be 16 years of age or older.• Communication Skills: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.• Essential Functions/Skills: Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.• EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.• SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.• TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.• PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".• Walking For short distances for short durations• Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.• Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.• Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.• Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.We are a locally owned company dedicated to our team members and our community. Commonwealth Pizza is proud to be a franchise of Domino's Pizza and is committed to providing the best pizza experience anywhere. Our award-winning stores and people are continuously recognized nationwide for operational excellence and exceptional sales. This is a direct result of the loyalty and pride our team members exhibit on a daily basis. Our company is truly fortunate, as we have some of the industry's best as part of our team.Domino's has always provided an exceptional opportunity for growth-this remains the backbone of our long term success. Whether you aspire to be an owner yourself or wish to advance into a management position, we are here to help you reach your goals.Gladly giving Free Kindness with Every Order!
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What You Should Know About Customer Service Agent - Work From Home, J.D. Power

Are you looking for an exciting opportunity to work from home as a Customer Service Agent? Look no further than Domino's Pizza in Key West, FL! We are on the hunt for enthusiastic individuals with excellent people skills and a can-do attitude. Imagine having the flexibility to work part-time or full-time, fitting your job around your life rather than the other way around! Whether you're juggling school, spending time with friends, or seeking a side gig for some extra cash, Domino's has got your back. As a Customer Service Agent, you’ll be the friendly voice on the other end of the line, making sure our customers get their delicious pizzas promptly and accurately. We value your growth, too! If you're interested in moving up the ladder, we believe in promoting from within. Your advancement could lead you to management or other exciting roles within our franchise. You must be 16 or older, possess great communication skills, and be comfortable using technology to take orders. A spirit of teamwork and the ability to handle fast-paced work are essential. If you think you can handle the heat (of the kitchen, not the customer!), then we want to hear from you. Join us at Commonwealth Pizza, a proud franchise of Domino’s Pizza, and help us continue delivering the best pizza experience around, all while spreading kindness with every order!

Frequently Asked Questions (FAQs) for Customer Service Agent - Work From Home Role at J.D. Power
What are the main responsibilities of a Customer Service Agent at Domino's Pizza?

As a Customer Service Agent at Domino's Pizza, your main responsibilities include accurately taking customer orders over the phone and in-person, providing excellent customer service, and ensuring that each order is processed smoothly. You'll also handle some transactions, take care of money exchanges, and work alongside fellow team members to maintain a fun and efficient work environment.

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What qualifications do I need to apply for the Customer Service Agent position at Domino's?

To apply for the Customer Service Agent position at Domino's Pizza, you need to be at least 16 years old and have strong communication skills. We value ability to work with others, problem-solving skills, and the capability to handle transactions accurately. A basic understanding of math for cash handling is also essential!

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Can I work flexible hours as a Customer Service Agent at Domino's Pizza?

Absolutely! One of the best parts about working as a Customer Service Agent at Domino's Pizza is the flexibility. You can choose to work part-time or full-time hours that fit your schedule, making it a perfect job for students or anyone who needs varying hours.

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How can I advance my career as a Customer Service Agent at Domino's?

Advancement opportunities are abundant at Domino's! Many of our team members start as Customer Service Agents and move up to management positions or even become franchise owners. Show dedication, teamwork, and a desire to learn, and you’ll find numerous pathways to grow within the company.

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What does the training process look like for a Customer Service Agent at Domino's?

As a new Customer Service Agent at Domino's Pizza, you will undergo thorough training designed to equip you with all the skills you need to succeed. This includes understanding how to take orders, use our computer systems, and provide excellent customer service. You'll work alongside experienced team members who will guide you through your onboarding process.

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Common Interview Questions for Customer Service Agent - Work From Home
What makes you a good fit for the Customer Service Agent position at Domino's Pizza?

To answer this question effectively, highlight your people skills, enthusiasm for providing excellent service, and any previous experience you have in fast-paced environments. Mention your ability to communicate clearly and your willingness to learn and grow within the company.

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How do you handle difficult customers as a Customer Service Agent?

When responding, emphasize your patience and problem-solving abilities. Share an example of a time you turned a negative customer experience into a positive one and explain your approach to staying calm and professional under pressure.

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Can you describe a time when you worked successfully as part of a team?

This is a great opportunity to showcase your teamwork skills. Share a specific example where collaboration was key to achieving a common goal, highlighting the role you played and how it benefited the team—this will demonstrate your ability to work effectively with others.

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What do you know about Domino's Pizza and its values?

Make sure to research the company ahead of time. Highlight Domino’s commitment to customer satisfaction, community involvement, and their focus on promoting from within. Showing awareness of company values helps illustrate your genuine interest in the position.

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What steps do you take to ensure accurate order processing?

Emphasize your attention to detail and the processes you follow to check orders against customers’ requests. Discuss how you would verify the order before it is finalized and your commitment to maintaining high quality service.

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How do you prioritize tasks during busy shifts?

You can answer this by discussing the importance of staying organized and focusing on customer needs first. Describe a strategy you use to manage time effectively, whether that includes communicating clearly with team members or breaking down tasks into manageable steps.

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Why do you want to work for Domino's Pizza specifically?

When answering this question, reflect on Domino's reputation, their focus on community, and the growth opportunities they provide. Express enthusiasm for being part of a friendly, motivated team and your excitement to contribute to their success.

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How do you adapt to changing situations, especially in a fast-paced work environment?

Here you can highlight your flexibility and quick thinking. Provide examples from past experiences where you've successfully adapted to unexpected changes, showcasing a positive attitude and a proactive approach.

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What do you consider the most important quality in a Customer Service Agent?

Discuss how effective communication, empathy, and problem-solving abilities are key qualities for a Customer Service Agent. Emphasize how these make a difference in customer interactions and overall service quality.

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How would you describe the importance of teamwork in the role of a Customer Service Agent?

In your response, emphasize that teamwork is crucial in ensuring efficient operations and exceptional service. You can share an example where teamwork made a positive impact and how sharing responsibilities can enhance the overall customer experience.

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J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

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Part-time, remote
DATE POSTED
June 11, 2025

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