Level 2 I.T. Technician (Remote) - EST Working Hours

ISTA Personnel Solutions South Africa - we are a global BPO (Business Process Outsourcing) company, partnering with a USA-based I.T. Consulting Company offering Managed IT Support Services to clients.

We are seeking a qualified Level 2 I.T. Technician to join their growing team.

*** MSP WORKING EXPERIENCE IS A MUST! ***

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change dependant on daylight savings)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a remote role for South African Citizens only.

Responsibilities:

• Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
• Basic remote access solution implementation and support: VPN and Terminal Services.
• System documentation maintenance and review in ConnectWise (ticketing system).
• Monitor performance and ensure system availability and reliability.
• Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

• Minimum of 2 years in a MSP (Managed Service Provider) working environment is required
• Minimum 3 years’ experience working with Active Directory, DNS and Office365.
• Minimum 3 years’ experience working with RMM and PSA tools.
• BA/BS, preferably in computer science or related field, is a plus.
• A+, MCSE, or other relevant certification is a plus.
• Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware.

Other skills:

• Ability to work as a team member and communicate effectively.
• Self-motivated with a sense of urgency to meet service commitments.
• Strong problem-solving skills and a proactive attitude.
• Strong interpersonal skills, active listening, and a customer-centric approach.
• Excellent multitasking skills and adaptability to rapidly changing environments.

If you are not contacted within 14 working days, please consider your application unsuccessful.