Administrative Assistant

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

*This project is in the proposal stage, we’re awaiting to be awarded the contract.

The objective of this contract is to obtain all infrastructure, including temporary housing structures, physical plant, staffing, resources, services, and supplies necessary to house aliens in the custody of U.S. Immigration and Customs Enforcement (ICE) in a safe and secure environment. 

International SOS is looking for an experienced Administrative Assistant to support the efficient operation of healthcare services by managing administrative tasks, coordinating appointments, and ensuring effective communication between healthcare staff. This position is vital for maintaining organized records, facilitating access to medical care, and supporting the overall healthcare delivery process within the facility.

Key Responsibilities

• Providing administrative and clerical support.   
• Operates a personal computer and peripheral equipment to produce a variety of civilian and military correspondence, spreadsheets, charts, reports and graphs, using a wide variety of software programs.   
• Screens incoming telephone calls, determining those which can be answered, and those which must be referred.   
• Transmits and receives documents and messages electronically using PC network or links to other computers.    
• Assists in the registration process for several programs.  
• Routes incoming mail to staff and work sections.  
• Maintains subject matter files and records.   
• Responsible for correct spelling, punctuation, and proofreading of typed materials.    
• Enters data produces a variety of reports and recaps. 
• Exceeds customer service expectations with an emphasis on courtesy and finding solutions.  
• Acknowledge customers with a positive attitude and respectful interactions.  
• Asks questions to determine, verify and solve problems.   
• Checks for satisfaction on the quality of goods and services.   
• Takes action to solve problems quickly.   
• Alerts the higher-level supervisor, or proper point of contact for help when problems arise. 
• Maintains confidentiality when collecting Personally Identifiable Information. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Basic Requirements/Certifications:  

• Must have a minimum of two years' experience in the performance of a variety of clerical duties, such as typing, filing, record keeping, etc. 
• Must be proficient in Microsoft Office: Excel, Word, Power Point, Outlook (email), Windows, Social Media Platforms, and navigating the web.   
• Must have excellent oral and written communications skills.  
• Must have excellent customer service and self-organization skills.  
• Applicants must have the ability to maintain effective working relationships with all levels of employees, both inside and outside the organization. 
• Association (AHA) Basic Life Support (BLS). 
• Trained in Basic First Aid. 
• Employees shall have at least one year of general experience that demonstrates the following: 
• The ability to greet and deal tactfully with the public.  
• Capability of understanding and applying written and verbal orders, rules, and regulations. All personnel shall be literate and be able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports.  
• Good judgment, courage, alertness, an even temperament, and render satisfactory performance through knowledge of his/her position responsibilities.  
• Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, civil disturbances, and building evacuations. 

Education Required: 

• Possess a high school diploma or equivalent.   

Physical Requirements: 

• This position is considered hazardous duty in a detention setting. 
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging detainees or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Minimum of 21 years of age. 
• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence. 
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.