Chief Nurse Officer Clinical Operations

About IHI

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.

What You Will Do

As Chief Nurse Officer, Clinical Operations you will be responsible for setting the strategic vision for clinical operations and directing and evaluating the clinical operations of a variety of departments within the organization including clinic nursing, lab services, front office, triage and outreach services.

The Opportunity

• Participate in staff supervision, performance evaluation, merit increases and disciplinary action; evaluates staff and teams for continuous safety, quality, and process improvement.  
• Establish and/or implement goals, objectives, policies, procedures and systems for operational areas of clinical care. 
• Oversee project management related to clinical interdepartmental planning and integration of Center programs & activities to facilitate efficient, seamless patient care coordination utilizing best practices and standards of care. 
• Work in partnership with leadership to translate clinician. requirements and evidenced based practice to support patient care, outcome assessments, teaching and research systems.
• Participate in strategic and business planning and development of center goals.
• Provides oversight and direction for financial management and budgeting activities for departments, oversees targets, monthly budget evaluations and trending as required. 
• Display consistent focus on redesigning the clinical care delivery to improve efficiency, service, and quality.
• Collaborate on operational matters, committee involvement, project management, participate in planning and facilitation of IHI goals as assigned.
• Serve as a member of the Compliance Committee.

Occasional travel for training/conferences as well as supporting IHI initiatives.

• Master’s degree in related field
• Minimum years of progressive leadership experience in hospital, ambulatory health or group practice setting.
• Valid Registered Nurse or Nurse Practitioner License in the state of Indiana

Additional Requirements:

• Knowledge of clinical operations: scheduling, front office, clinic care management, and laboratory services.
• Knowledge of Informatics, Lean and CQI principles, practices, methods, and tools.
• Knowledge of computer applications including spreadsheets, medical records and clinical care processes.
• Knowledge of occupational health, safety hazards/standards and health care laws/regulations.
• Skill in conducting QA/QI checks of medical records and other clinical documentation and performing patient satisfaction surveys.
• Skill in identifying problems, researching and recommending solutions.
• Exercise initiative, discretion and good decision making
• Ability to educate staff in both verbal and written form in formal and informal settings.
• Ability to work effectively with diverse individuals at all levels of the medical practice.
• Ability to analyze data, identify trends, and corrective actions.
• Ability to handle many tasks simultaneously and deal effectively with changing priorities.

This position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on-site presence is dependent upon role and department needs.

Why join our team?

IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.