IT Support Engineer

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

Curinos is operating under a hybrid modality. This position is based in the New York metropolitan area.

We are seeking an IT Support Engineer, to provide high quality, attentive L1/L2 Desktop support services to end-users via remote, telephone or desk-side. If you are a motived self starter with strong critical thinking and analytical skills, a process oriented technical problem solver, good with people and communications, and a team player, we would like to hear from you.

This position will require 2-3 working days at Curinos New York office.

Responsibilities

• Provide end user support, break-fix and troubleshoot a range of issues, including Windows 11, Office365, network access, security software, collaboration tools, notebook / mobile hardware, peripherals, MFA, SSO, SharePoint Online, OneDrive
• Manage user notebooks, user account permission management, Office365, Corporate applications and integration
• Hardware, software, and peripheral installation
• Onboarding / Offboarding processes including asset and license tracking
• ITSM Service Desk ticket management, prioritization, followup, logging and documentation
• Troubleshoot basic network connectivity issues
• Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, WiFi, printer and video conferencing equipment
• Participate in audit and compliance operational management and reporting needs

Salary Range: $85,000 to $90,000 

Desired Skills & Expertise

• Information Technology or related major with 3-5 years of experience in a Windows OS support position
• ITIL certification or working knowledge of the ITIL framework
• Strong Windows 10/11 and notebook hardware installation and troubleshooting skills
• Strong written and verbal communication skills
• Strong experience with Microsoft Office 365 Suite
• Experience configuring and supporting mobile devices, including Android and iPhone
• Experience working with ITSM tools such as ServiceNow or Jira ServiceDesk
• Experience with Windows Server, including Office365 administration
• Basic understanding of TCP/IP for network connectivity troubleshooting
• Experience with Powershell scripting and automation
• Basic understanding of Amazon AWS, Microsoft Azure, Teams, OneDrive, Sharepoint Online

Why work at Curinos?  

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from 
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask! 
• Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development 
• Work with industry leading Subject Matter Experts and specialist products 
• Regular social events and networking opportunities 
• Collaborative, supportive culture, including an active DE&I program 
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services 

Applying: 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! 

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at [email protected] and we’ll do everything we can to help.

Inclusivity at Curinos: 

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.