Director of Engineering - Visit Experience

Job Summary:

Lead the Future of Virtual Care – Own Visit Experience at Included Health

At Included Health, Visit Experience is the heart of our product—powering seamless, intelligent care journeys for millions of members and providers. We’re not just improving virtual care; we’re redefining how healthcare is delivered in a member centric, digital first, AI driven way.

This is where AI-driven automation, smart devices, and clinical expertise come together to create a new era of proactive, personalized healthcare.

We’re looking for a Director of Engineering - Visit Experience to lead and scale this transformation. In this role, you’ll manage three teams across two managers, driving innovation across Pre-Visit, In-Visit, and Post-Visit workflows. You’ll partner with Doctors, GTM, and Product leaders to redefine how care is delivered at scale—not just during visits, but continuously.

• Own & Scale a Critical Pillar – Lead the Visit Experience, shaping the next generation of virtual care.
• Build for Millions – Redefine urgent and virtual primary care for a third of the U.S. population.
• Leverage AI & Smart Devices – Drive Conversational AI, async care, and wearable integration to make healthcare proactive.
• Innovate Beyond the Visit – Build behavior-changing, AI-powered post-visit solutions that improve adherence and health outcomes.
• Obsess Over the Customer – Develop delightful, patient-centered experiences that make care seamless and intuitive.
• Drive High-Impact Strategy – Align engineering with business model innovation, clinical needs, and AI transformation.

• Transformational Leader – You thrive in high-growth, fast-moving environments and love to scale teams and products.
• Customer-Obsessed – You get energy from building customer-centric products that make a real difference.
• Product-Minded Builder – You’ve built and shipped consumer-scale, AI-powered experiences.
•  Cross-Functional Influencer – You can work seamlessly with Doctors, GTM, and AI teams to drive innovation.
• Bias for Action – You move fast, execute with precision, and thrive on impact.
• Growth-Oriented & Hungry – You challenge the status quo and push boundaries to redefine care delivery.

• 10+ years of engineering experience, with at least 5+ years in a leadership role managing managers and scaling teams.
• Proven experience in leading engineering teams that build and scale consumer-facing, AI-powered digital experiences.
• Deep technical expertise in building distributed systems, modern web/mobile applications
• Strong ability to influence and align technical and business stakeholders, driving high-impact innovation.
• Experience with AI/ML, automation, and data-driven product development is a plus.
• Entrepreneurial mindset with a passion for improving healthcare through technology.
• Bachelor's or Master’s degree in Computer Science, Engineering, or related STEM field.

• Lead, mentor, and scale a world-class engineering organization, managing senior engineering managers and their teams.
• Define and execute the technical vision and strategy for Visit Experience, ensuring seamless, high-quality virtual care journeys.
• Drive AI and automation initiatives to improve care delivery, leveraging conversational AI, wearable data, and smart workflows.
• Collaborate closely with Clinical, Product, GTM, and AI teams to ensure alignment of technology with business and patient needs.
• Develop and execute a roadmap for continuous improvement of pre-visit, in-visit, and post-visit experiences.
• Foster an engineering culture of innovation, execution, and impact, ensuring high standards for quality, scalability, and reliability.
• Provide technical guidance and strategic leadership in designing scalable, secure, and user-centric healthcare solutions.
• Advocate for technical excellence while balancing speed, efficiency, and innovation to drive business results.

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Pay:

The United States new hire base salary target ranges for this full-time position are:

Zone A: $188,270 - $265,930 + equity + benefits

Zone B: $207,097- $292,523+ equity + benefits

Zone C: $225,924 - $319,116+ equity + benefits

Zone D: $244,751 - $345,709 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.