Compliance and Customer Support Executive

Job Summary:

The Compliance and Customer Support Executive will be responsible for ensuring that the company adheres to all relevant legal and regulatory standards, while providing outstanding customer support services. The role involves managing customer inquiries, resolving complaints, and ensuring all company practices comply with industry regulations and standards.

Key Responsibilities:

1. Compliance Monitoring:
• Ensure the company adheres to industry-specific regulations, standards, and internal policies.
• Review and update compliance-related documentation regularly to meet regulatory requirements.
• Conduct regular audits and assessments to identify potential compliance risks.
• Assist in the preparation of reports for regulatory bodies and internal stakeholders.
2. Customer Support:
• Handle inbound and outbound customer calls, emails, and messages to provide assistance and resolve issues in a timely manner.
• Address customer complaints, concerns, and queries regarding products or services.
• Offer solutions to customer issues while maintaining a high level of customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback.
3. Collaboration and Communication:
• Work closely with internal teams, such as legal, sales, and operations, to ensure compliance and resolve customer issues.
• Collaborate with senior management to implement and maintain policies related to customer support and compliance.
• Provide training to other staff members on compliance and customer service protocols.
4. Reporting and Documentation:
• Prepare regular reports on compliance status and customer service metrics.
• Maintain and update customer and compliance databases.
• Document customer interactions and issue resolution steps for future reference.
5. Continuous Improvement:
• Identify areas for improvement in both compliance procedures and customer support processes.
• Provide recommendations for system or process enhancements to improve compliance and customer service efficiency.

Qualifications:

Bachelor's degree in business administration, law, or a related field (preferred).

Previous experience in a compliance or customer support role is highly desirable.

Strong knowledge of industry regulations, standards, and best practices.

Excellent communication skills, both written and verbal.

Ability to analyze complex issues and provide effective solutions.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to handle confidential information with integrity and professionalism.

We are currently looking for a candidate for a Compliance and Customer Support role, preferably with experience in the UK marketplace.

The ideal candidate should have a strong understanding of compliance regulations, excellent problem-solving skills, and experience handling customer queries efficiently.