ISV Partner Operations Specialist ( Portfolio Companies: Sitecore)

IGT 1 Outsourcing Lanka (Private) Limited, hereafter referred to as ‘IGT 1 Lanka’, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success, we are seeking a highly motivated Independent Software Vendor (ISV) Partner Operations Specialist to support and optimize our ISV partner ecosystem. This role will focus on managing operational processes specific to the ISV partner program and enhancing collaboration between our internal teams and ISV partners. The ideal candidate will possess strong analytical, financial, communication, and organizational skills to ensure seamless ISV operations structure. This role involves purchase order (PO) creation, invoicing, revenue tracking, and ensuring compliance with financial policies.

What You’ll Do:

• Maintain and manage all sales operations elements of the ISV partner program.
• Manage PO creation and invoicing.
• Provide Partners with payment information on PO's when requested via email.
• Update and maintain PO trackers with invoice numbers and payment information.
• Provide regular updates to ISV partners on payments status via email and via Teams calls.
• Act as a liaison to Field Sales, Partner Sales, Sales Ops, Legal, Marketing, Deal Desk, Sales Finance, and Order Management teams on all partner-related sales issues.
• Support development and maintenance of Standard Operating Procedures and ensure consistent business practices across regions and adaptations to local markets when required.

• Bachelor's degree preferred, or equivalent 3-5 years Partner Support, or Sales Operations experience preferably in the software industry.
• Sales operations background.
• Experience with Salesforce CRM and Partner Programs.
• Strong communication skills and accustomed to speaking with customers and partners.
• Strong organizational and time-management skills including multi-tasking, prioritizing and the ability to plan work activities efficiently to meet deadlines.
• Structured and execution orientated with close attention to detail.
• Proven flexibility in dynamic environments and ability to adapt to shifting priorities.
• Excellent Microsoft Excel experience.

Additional Skills That Could Set You Apart:

• Exceptional Excel and Salesforce experience/super-user would be highly advantageous.
• Channel management or similar experience.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.