Sales Operations Manager

High Security Made Simple

Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets — ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations — we secure the people and places that underpin our daily lives.

With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.

Hirsch Values

Authenticity, Innovation, and Trust in Technology

Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand.

Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs.

Trust: With over 44 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.

What Sets Us Apart:

Community: Our workplace satisfaction is significantly enhanced by collaborating with exceptional individuals. We seek people who are passionate about their work, enjoy problem-solving, and take joy in the process.

Innovation: Our forward-thinking team of visionaries addresses current challenges with creative insights, fosters transparent communication, and inspires both our team members and business associates.

Accountability: Our team embodies the highest standards of integrity and professionalism, taking full responsibility for our actions and viewing every experience as an opportunity for learning and growth.

Impact: Our employees shape a brighter future through pioneering technology and contribute to an improved workplace by offering feedback, knowing their voices are genuinely valued.

Authenticity: We demystify complex technology, ensuring accessibility for everyone. Our nurturing environment allows team members to be themselves, feel safe, and know their thoughts and viewpoints hold significant weight.

Talent: We recruit industry-leading professionals and foster continuous growth through training opportunities. Our team members apply their talents and expertise, finding genuine satisfaction and intellectual engagement in their roles.

Fun: Enjoyment and laughter are key ingredients in our work culture. We seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey to solutions.

Position Summary

This multifaceted position combines the strategic oversight of sales initiatives with the meticulous management of operational processes to drive revenue growth and ensure operational efficiency. If you possess strong leadership skills, a passion for sales, and a keen eye for operational excellence, we invite you to join our team.

• Responsibilities
• Sales Support

• Collaborate with the sales team to develop and execute sales strategies to achieve targets.
• Utilize product knowledge and sales techniques to effectively communicate the value proposition to prospects.

Customer Relationship Management

• Serve as the primary point of contact for existing customers, addressing inquiries, resolving issues, and providing product information.
• Develop strong relationships with customers to understand their needs and preferences, anticipating future requirements.
• Ensure timely and accurate order processing, including handling quotes, pricing inquiries, and order entry.
• Address customer inquiries, concerns, and escalations, ensuring prompt resolution and customer satisfaction.
• Actively listen to customer feedback and relay insights to relevant teams to continuously improve products and services.

Operational Management

• Oversee the operational aspects of the business, including order processing, inventory management, and logistics.
• Streamline operational processes to improve efficiency, reduce costs, and enhance customer satisfaction.
• Collaborate with cross-functional teams, including marketing, finance, and customer service, to ensure alignment and synergy in operations.
• Implement and maintain systems and tools to support operational excellence and scalability.

Cross-functional Collaboration

• Work closely with the operations team to ensure seamless order fulfillment and delivery.
• Provide feedback to the product development team based on customer needs and market trends.

Performance Reporting

• Maintain accurate records of sales activities, customer interactions, and transactions using CRM software.
• Generate reports on sales metrics, customer satisfaction, and other key performance indicators to track progress and identify areas for improvement.
• Analyze data to identify trends and opportunities, making recommendations to optimize sales and customer service processes.

Qualifications

• Proven experience in sales management, customer service, and/or operations management roles, preferably in a related industry.
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport with customers.
• Strong negotiation and persuasion skills, with a focus on closing sales and driving revenue.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in CRM software, ERP systems, and other relevant tools.
• A proactive and results-oriented mindset, with a commitment to achieving sales targets and exceeding customer expectations.
• Analytical mindset, with the ability to interpret data, extract insights, and make data-driven decisions.
• Demonstrated ability to develop and execute strategic plans to achieve business objectives.
• Bachelor’s degree in business, management, or a related field; MBA or relevant certifications preferred.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with a customer-centric approach.

Pay & Compensation

At Hirsch, we believe in rewarding our team members fairly and transparently. Your base salary is a critical component of our comprehensive compensation package, designed to reflect your skills, experience, and performance. We provide a structured salary range that allows for growth and advancement as you progress in your role. Our compensation philosophy ensures that your contributions are recognized and rewarded, promoting both your professional development and personal well-being.

Base Salary Range: $130,000-$160,000

Total compensation package includes:

Competitive Base Pay

Fidelity 401(k) + Company Match

11 Company Paid Holidays

6 Days of Sick Pay

Competitive Paid Time Off

Medical, Dental, & Vision Insurance

FSA/HSA

Fun Employee and Family Events

Employee Wellness Program

Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

A range of discounted products and free services

Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as most positions allow room for up leveling for an extraordinary candidate. Employment offers are subject to a confidential pre-employment background check.

Equal Opportunity Employer

Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.