Customer Support (English/French)

We’re searching for a passionate and resourceful Customer Support Specialist to join our growing team. You’ll be the friendly face (or voice!) for our clients, tackling their questions and managing level 1 issues while championing our values and mission

This role will be working from home permanently and during U.S. business hours specifically 9am-6pm CT.

Duties and Responsibilities

• Connect with clients via email, phone, or our support platform to provide clear and helpful solutions.
• Take charge of level 1 queries and smoothly hand off more complex cases to our level 2 and 3 teams.
• Collaborate closely with our product teams to ensure accurate and efficient responses.
• Clearly communicate our benefits and vision to help clients unlock the full potential of our tools.
• Work fluently in English and French to assist our diverse clients across North America and Europe (bonus if you speak Spanish too!).

Requirements

• Fluent in English and French (written and spoken). Spanish is a big plus!
• Previous experience in customer support or a related role.
• A natural problem-solver who listens to clients’ needs and delivers creative solutions.
• Tech-savvy, with experience using tools like CRMs. Bonus points if you know HubSpot!
• A positive attitude, a sense of humor, and a passion for helping people.

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.