Director, People Operations & Technology

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role

HighLevel is seeking a visionary and execution-focused leader to design and scale our global People Operations & Technology function. This role will architect a Shared Services Center of Excellence (CoE), champion AI-first innovation, and elevate our people tech stack as we rapidly grow across geographies. You’ll be empowered to reimagine how service delivery, systems, and data come together to create a seamless, employee-centric experience — all while enabling agility, scale, and compliance in a dynamic remote-first company.

• Design and launch a centralized Global People Shared Services Center of Excellence (CoE), aligning structure, governance, and processes across geographies.
• Optimize service delivery models to ensure scalability, quality, and operational efficiency.
• Lead transaction support with consistent SLAs and data accuracy.
• Define global standards while enabling localized compliance and cultural relevance.
• Own all compliance related related data requests globally

• Design and implement the strategy and roadmap for digital transformation initiatives across all people systems to drive integrations, automations, and ongoing enhancements.
• Incubate and implement tools to support self-service, insights, case management, documentation, and personalization at scale.
• Partner with teams to pilot and scale tools that reduce manual work and elevate the employee experience.

• Build dashboards, predictive analytics, and real-time reporting to support workforce planning, engagement, and operational decisions.
• Leverage data to continuously improve processes, flag issues early, and inform strategic workforce and operational discussions.

• Partner with all people teams and business leaders to align people systems and service delivery globally.
• Lead change management and communications to drive adoption and behavior change.
• Foster a culture of continuous improvement and experimentation across the people's function.

• Build and lead a high-performing team across People operations, People systems, and shared services.
• Inspire operational excellence, innovation, and service mindset at every level.

• 12+ years of progressive experience in People Operations, Shared Services, and People Tech; at least 5+ in a global leadership role.
• Proven experience standing up or transforming a People Shared Services function across multiple countries.
• Strong knowledge and usage of HR systems - Darwinbox required, ADP & Lever preferred
• Use AI to experiment with tools that streamline workflows, unlock insights, and enhance decision-making
• Experience leveraging people analytics to drive digital transformations.
• Hands-on leadership style; willing to dive deep while also steering long-term strategy.
• Deep understanding of remote-first, global compliance, workforce planning, and scaling people operations in high-growth environments.
• Pre-IPO or IPO experience is a plus.
• Growth mindset, high EQ, and the ability to thrive in ambiguity and change.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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