Sr. Operations Associate

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

Join our Operations team as a Sr. Operations Associate and play a crucial role in driving our company's efficiency and scalability. In this position, reporting to the VP of Operations, you'll collaborate across departments to implement process improvements, streamline operations, enhance overall performance, and support strategic initiatives. Your analytical skills, attention to detail, and ability to work with complex data will be essential in identifying areas for optimization and supporting the achievement of our operational goals.

As a key team member, you'll work closely with senior leadership, providing valuable insights and recommendations that will shape our business and operational strategies. Your ability to execute strategic initiatives and improve operational efficiency will directly impact our organization's success. If you're a proactive and analytical problem-solver with a passion for improving business operations, this position offers a rewarding opportunity to make a meaningful impact on our company's future. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and execute comprehensive operational improvement plans, identifying key milestones, risks, and dependencies to drive efficiency and scalability.
• Collaborate with teams across the organization to ensure alignment and coordination of strategic initiatives, acting as a key liaison to facilitate cross-functional communication.
• Prepare high-quality content tailored for internal business reviews and leadership meetings, ensuring materials are insightful, concise, and aligned with organizational goals.
• Manage and oversee strategic operational projects from inception to completion, including defining objectives, creating project plans, allocating resources, and ensuring timely execution.
• Analyze existing processes and workflows to identify inefficiencies and opportunities for enhancement, implementing solutions to streamline operations and drive cost-effectiveness.
• Gather, interpret, and synthesize data to derive actionable insights that support informed decision-making and drive operational improvements.
• Develop and implement performance metrics and key performance indicators to measure the success of strategic initiatives. Monitor and report on progress against these metrics to track performance
• Maintain the highest level of confidentiality and discretion regarding sensitive information and discussions.

• Other duties as assigned by supervisor or HHAeXchange leader.

• Travel 10-25%, including overnight travel

• A bachelor's degree in business administration or a related field.
• 3 – 5 years of experience across Finance, Strategy, M&A Integration, Operations, or Consulting.
• Demonstrated ability to collaborate effectively with diverse teams across an organization to align and coordinate strategic initiatives, fostering communication and cooperation.
• Proven experience in creating and executing comprehensive integration plans for mergers and acquisitions.
• Strong track record in crafting high-quality, insightful, and concise content for internal business reviews and board meetings.
• Extensive experience managing and overseeing strategic projects from start to finish.
• Proven ability to gather, analyze, and interpret data to derive actionable insights, supporting data-driven decision-making and strategic initiatives.
• Strong understanding of business operations, financial concepts, and strategic thinking.
• Self-starter with a strong desire to learn and grow.
• Possess a high level of integrity and a strong work ethic.
• Can adapt to rapidly changing environments and work well with cross-functional teams.
• Intellectually curious, strategic, and thrive on diving into complex problems; develop and articulate clear, fact-driven recommendations.
• Effective written and verbal communication skills.
• Exceptional attention to detail.
• We encourage individuals who are passionate about this role to apply, even if they do not meet all the listed requirements above.

The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.