Sales Representative

Position: Sales Representative

Location: Remote
Work Schedule: Flexible; Preferred 9 AM - 5 PM ET (with potential weekend shifts)

Hiring Company

Haven of Heat is a leader in high-quality wellness solutions, specializing in saunas, cold plunges, and other wellness products. We are expanding our sales team and seeking a motivated, knowledgeable Sales Representative to provide exceptional customer experiences through a consultative, high-ticket sales process. This is an exciting opportunity to shape the future of our sales operations as you work alongside with the CEO to take over the sales process as the company scales.

Role Overview

As a Sales Representative at Haven of Heat, you will drive sales through a consultative process, engaging with prospective customers via phone and text channels, understanding their needs, and guiding them toward the best wellness solutions. This role requires deep product knowledge, strong communication skills, and a customer-first approach.

Key Responsibilities:

• Educate potential customers on saunas, cold plunges, and related wellness products, ensuring a seamless and informative buying experience.
• Utilize a consultative sales approach to build relationships and provide tailored solutions.
• Communicate effectively via live chat (Chatra), phone calls/texting (Open Phone), and email (Gmail).
• Maintain detailed records of interactions and follow-ups using simple tracking systems (Google Sheets; potential for CRM in the future).
• Collaborate with the team to optimize the sales process and contribute to the long-term success of the business.

Who We’re Looking For

We are seeking a driven and customer-centric sales professional who possesses:

• Industry Knowledge: Familiarity with saunas, cold plunges, or general wellness products.
• Sales Experience: Proven experience in high-ticket B2C sales, with a strong consultative selling approach.
• Comfortable with Technical Information: Ability to discuss technical details (e.g., electrical system specifications for saunas) without intimidation.
• Communication Skills: Strong verbal and written English proficiency; ability to build rapport and educate customers effectively.
• Sales-Driven: Competitive and results-driven, thrives on sales energy.
• Adaptability: Willingness to work flexible hours, including potential weekend shifts.
• Long-Term Commitment: Due to the learning curve, we prefer candidates looking for a stable and lasting career opportunity.

Tools & Technical Requirements

Candidates must be comfortable working with the following tools and platforms:

•  Communication Tools: Chatra (live chat), Open Phone (calls & texting), Gmail (email correspondence)

• Productivity & Tracking: Google Sheets (performance tracking, lead management)
• E-commerce Platform: Shopify (experience is a strong plus, as part of the role involves creating draft orders and processing payments over the phone)
• Basic Technical Requirements:
• Stable internet connection with a minimum speed requirement.
• A reliable computer with updated software for seamless communication and workflow.
• Ability to troubleshoot minor technical issues related to communication tools and customer interactions.
• General understanding of CRM functionality (experience with a CRM is a plus, but not required).

Compensation & Benefits

• Hourly Rate: $12/hour base pay + commission.
• Growth Opportunities: Potential to shape the future of the sales team and contribute to process improvements.

Why Join Haven of Heat?

• Be part of a growing company in the wellness industry with high-quality products.
• Enjoy a flexible work environment with the potential for career growth.
• Work in a non-aggressive, consultative sales environment where customer satisfaction is the top priority.
• Contribute to a team-based commission structure focused on collaboration rather than competition.

If you’re passionate about wellness, enjoy engaging with customers, and thrive in a consultative sales role, we’d love to hear from you!