Head of U.S. Expansion

Job Summary

A company is looking for a Head of Expansion to lead U.S. expansion efforts and grow its enterprise customer base.

Key Responsibilities

• Develop and execute strategies for revenue growth across key U.S.-based enterprise accounts
• Build and maintain strong relationships with high-value customers and serve as their senior relationship lead
• Mentor and develop a high-performing account management team as the customer base expands

Required Qualifications

• 8-10+ years in strategic account management, customer success, or enterprise relationship roles within SaaS, CX, AI, or tech-enabled services
• Proven track record of expanding enterprise accounts and driving renewals
• Experience leading high-stakes negotiations and managing internal/external stakeholders
• Familiarity with customer experience technologies, AI/ML platforms, or digital transformation initiatives
• Bachelor's degree required