Technical Program Manager, Developer Experience

Harness is seeking an experienced Technical Program Manager (TPM) to drive the successful onboarding, adoption, and growth of Developer Experience swimlane for our customers. This role requires a deep understanding of the Software Development Lifecycle (SDLC) and the ability to analyze, measure, and optimize software engineering processes.

As a TPM for Developer Experience, you will be responsible for leading metrics-driven programs, enabling organizations to adopt a data-driven approach to engineering excellence, and providing technical and strategic guidance to customers. Your role will be instrumental in helping customers identify and eliminate bottlenecks in their SDLC, create insightful engineering metrics programs, and drive long-term adoption success.

If you are passionate about developer productivity, software engineering insights, and program management—and enjoy working at the intersection of technology, data, and customer success—this role is for you

1. Onboarding & Adoption

• Lead a structured onboarding program (<2 months) to ensure seamless implementation.
• Drive a long-term adoption strategy (<1 year) by helping customers define, track, and measure key engineering metrics for success.
• Act as the technical point of contact for customers, guiding them through the adoption journey, addressing technical questions, and ensuring they gain maximum value from our modules.
• Work closely with customers to identify key bottlenecks in their SDLC and define metrics-driven solutions.

2. SDLC Expertise & Metrics-Driven Leadership

• Demonstrate deep understanding of SDLC processes, including phases, common pain points, and challenges in identifying bottlenecks.
• Help customers analyze their SDLC workflows and implement data-driven improvements to enhance engineering efficiency.
• Leverage Software Engineering Insights (SEI) to provide actionable recommendations for improving developer productivity, lead times, and software delivery performance.
• Advocate for a metrics-driven engineering culture, enabling organizations to make data-backed decisions for continuous improvement.

3. Program Management & Developer Experience Initiatives

Lead key programs, including:

• Engineering Metrics Program – Educate customers on best practices for tracking developer productivity metrics.
• Hackathons – Drive innovation by organizing hackathons focused on engineering insights and DevEx improvements.
• Lunch & Learn Sessions – Conduct training sessions to increase adoption and awareness.
• Self-Paced Training & Certifications – Develop resources to help customers upskill their teams on SEI and developer productivity best practices.

4. Customer & Internal Engagement

• Serve as the first point of contact for customers, managing Zendesk communications, scheduling, and product demos.
• Provide technical consultation to help customers derive actionable insights from dashboards and reports.
• Work closely with internal teams (engineering, product, sales, and customer success) to ensure alignment and smooth execution of thier initiatives.

5. Documentation & Reporting

• Maintain thorough documentation with structured updates, next steps, and a long-term vision for module growth and customer adoption.
• Own Executive & Business Reviews, including:
• Domo dashboards for insights into customer adoption and engagement.
• Churn analysis & renewal planning to track customer success.

6. QBRs & Engineering Insights for Customers

• Create and deliver exceptional QBR presentations showcasing customer progress, adoption trends, and engineering insights.
• Conduct deep analysis of customer metrics to highlight successes, identify improvement areas, and provide strategic recommendations.
• Be a trusted advisor to customers by offering thought leadership on developer experience, engineering excellence, and data-driven decision-making.
• Drive customer engagement and retention by working collaboratively to execute successful adoption plans.

Technical & SDLC Expertise:

• Strong understanding of SDLC – expertise in Agile, DevOps, CI/CD, and software delivery workflows.
• Experience in identifying and addressing bottlenecks in SDLC using engineering insights and metrics.

Metrics & Data-Driven Leadership:

• Proven experience leading metrics-driven initiatives for software teams.
• Ability to define and measure key engineering performance indicators (KPIs) such as DORA metrics, lead time, cycle time, and deployment frequency.

Program Management & Customer Engagement:

• 5+ years of experience in Technical Program Management, Developer Productivity, or a similar role.
• Experience managing customer adoption programs, onboarding processes, and engagement strategies.
• Strong background in program management, stakeholder communication, and driving cross-functional alignment.
• Ability to influence and drive change within an organization through thought leadership and technical expertise.

Presentation, Documentation, & Reporting:

• Excellent communication and presentation skills – ability to craft compelling QBRs and executive reports.
• Strong experience in technical documentation, process improvements, and roadmap planning.
• Skilled in presenting complex technical concepts to both engineering and executive audiences.

Work Location

• Hybrid from our San Francisco or Mountain View office.

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is $160,000 to $164,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.