Solutions Engineer

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

As a member of the Product Team, you will drive the development of critical product design and functionality alongside product managers. You will be working with stakeholders across the organization, and directly with our customers, to understand our business, the markets we’re in, our customers’ needs, and our users’ workflows. You will shape the roadmap for our product and the process by which that roadmap is realized. 

WHAT YOU'LL DO AT H1

As a Solutions Engineer on our Product Team, you will play a crucial role in driving implementation of H1 technical products for customers, shaping product development, and supporting revenue growth. You’ll collaborate with clients, customer success, product, and engineering teams to ensure seamless product integration, address integration challenges, and enhance H1’s offerings based on customer insights.

You will:

- Work alongside the Customer Success team to support client implementations, ensuring a smooth transition and effective implementation of H1’s products.

- Engage directly with clients to identify challenges, gather requirements, and develop tailored solutions that address their needs.

- Troubleshoot technical issues, proactively identifying roadblocks and providing creative solutions to ensure success

- Act as the voice of the customer by sharing insights with product teams to improve features and address industry needs.

- Identify product gaps and collaborate with engineering and product teams to enhance H1’s offerings.

- Prototype and test new features, iterating quickly based on customer feedback.

- Educate internal teams on customer challenges, use cases, and industry trends to inform product roadmaps.

- Partner with sales and marketing teams to communicate H1’s value through compelling demos, presentations, and proof-of-concepts.

- Contribute to strategic initiatives that drive revenue growth by developing messaging and supporting marketing efforts

- Optimize workflows to improve internal collaboration and enhance the customer experience.

- Develop scalable processes and tools to support implementations and long-term customer success.

- Maintain internal documentation and knowledge-sharing practices to support cross-functional teams.

ABOUT YOU

You possess a strong background in customer-facing, data solution roles and can explain complex technical concepts with clarity and simplicity, to an engineer, a doctor, a call center agent, or executive. You excel at solving complex problems, building strong relationships with clients and internal teams, and delivering innovative solutions that drive value. 

- Grit, hustle, desire, and a “get-it-done” attitude;  strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams

- Exceptional communication skills, enabling you to explain complex ideas to both technical and non-technical stakeholders.

- A data-driven approach to identifying gaps, proposing solutions, and informing product enhancements.

- You have experience working with data at scale and understand the complexity of deploying an API product.

- You have experience collaborating with engineering teams and can troubleshoot to get the bottom of open ended technical problems independently

- You care deeply about making sure products just work in the real world and result in better outcomes for end-users

- You understand how technical decisions impact both our customers and their users downstream

- Strong organizational skills, allowing you to effectively manage multiple projects and shifting priorities.

- Flexibility and adaptability, excelling in fast-paced and evolving environments.

- Industry knowledge in healthcare or life sciences data, which enhances your ability to understand client challenges and contribute meaningfully to solutions.

REQUIREMENTS

- 3+ years of experience in client-facing roles, such as solutions management, sales engineering, or similar within an Enterprise SaaS environment.

- Strong knowledge of SQL and experience with data analysis or querying large datasets.

- Experience collaborating with product teams to inform the development of new features and enhancements.

- Familiarity with healthcare or life sciences data and industry trends is a plus.

COMPENSATION

This role pays $100,000 to $125,000 per year, based on experience, in addition to stock options.

Anticipated role close date: 05/05/2025

H1 OFFERS

- Full suite of health insurance options, in addition to generous paid time off

- Pre-planned company-wide wellness holidays

- Retirement options

- Health & charitable donation stipends

- Impactful Business Resource Groups

- Flexible work hours & the opportunity to work from anywhere

- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.