Collections Strategy & Operations Manager

About Us

Gynger is the first B2B payments and embedded financing solution purpose-built for buyers and sellers of technology. Gynger helps finance teams reduce cash burn by paying tech bills over time on flexible terms, and pull receivables forward without disrupting customer relationships. With Gynger, businesses can finance hardware, software, and other tech-related purchases, while sellers can reduce friction at sale by offering flexible payment terms to their customers through a seamless payment experience.

Gynger, based in NY, was founded by serial entrepreneur Mark Ghermezian, the co-founder and founding CEO of Braze, a now ($4B+) publicly traded company. To date, Gynger has facilitated thousands of payments for its customers across hundreds of vendors, including AWS, Google Cloud, Okta, Cisco, Salesforce, HubSpot, Oracle, GitHub, Snowflake and Amplitude.

In 2024, Gynger announced its $20 Million Series A funding led by PayPal Ventures and $100 Million debt facility from CIM. Additional world-class investors include Gradient Ventures (Google’s AI-focused venture fund), Velvet Sea Ventures, BAG Ventures, Deciens, Vine Ventures, Upper90, Quiet Capital and m]x[v Capital.

We’re a team of innovators, problem-solvers, and growth enthusiasts committed to creating a dynamic and rewarding work environment. We believe that with exceptional software and access to capital, companies can propel to new heights, and we’re here to make it happen. Join us as we redefine the way companies grow and thrive in the fast-paced world of technology. Are you up for the challenge?

The Opportunity

Gynger is seeking a Collections Strategy & Operations Manager to own and mature Gynger’s first dedicated collections function. You’ll architect the strategy and roll up your sleeves to execute against it - recovering both balances (secured and unsecured) while shaping the playbooks, tooling, and external‐partner network we’ll rely on as we scale.

This is an exciting opportunity to play a critical role at a high growth, category creating startup. You will have exposure to many aspects of the business and be given the opportunity to build products and processes that change the way businesses buy and sell technology.

• Design a data‑driven collections framework that balances recovery, customer experience, and regulatory compliance.
• Segment delinquent portfolios, set contact cadences, and build escalation paths for secured (UCC filings, lien foreclosure, asset recovery) and unsecured exposures (legal pursuits, payment‑plan negotiations).
• Select and manage outside counsel, collection agencies, and servicing vendors; negotiate SLAs and measure performance.
• File and foreclose liens, coordinate asset/receivables seizures, and negotiate structured settlements.
• Build dashboards that track leading indicators (DPD buckets, roll rates, cure rates) and report insights to leadership, sales, and product.
• Partner with Credit and Product to tighten underwriting criteria, refine risk scores, and automate early‑warning triggers.

• 5 - 7 years of experience managing commercial or SMB collections in fintech, payments, or B2B lending.
• Fluency with analytics tools (e.g. Excel, BI dashboards, SQL) to slice portfolios and measure results.
• Bachelor's degree in related field preferred.

We Offer...

• The opportunity to join one of the fastest growing Fintech Series A companies in NYC.

• The ability to revolutionize the B2B SaaS market.

• A tight-knit, collaborative team who are passionate about building startups.

• Competitive salary, equity, flexible PTO, and robust benefits (medical, dental, vision etc.).

• Built-In 2024 and 2025 "Best Places to Work.”

Our Values:

Win Together - Move, grow, and win as a team.

Be Accountable - Be true to yourself, to your team and to your customers.

Stay Curious - Dig deep and always thirst for knowledge.

Listen to Understand - Uncover what is really being communicated.

Go Above & Beyond - Go the extra mile and unlock the thrill of being a pioneer.

We’re focused on building and fostering a diverse, flexible, and inclusive space that allows our team members to thrive. We’re an Equal Opportunity Employer and consider applicants without regard to race, color, national origin, gender, sexual orientation, genetics, age, marital status, veteran status, disability status or any other basis forbidden under federal, state, or local law.