Product Manager, Field Operations

About Gridware

Gridware exists to enhance and protect the mother of all networks: the electrical grid. The grid touches everything and the consequences can be dire when it fails: wildfires burn, land is destroyed, property is damaged, and lives are lost.

Our team created an advanced sensing system to continuously analyze critical grid behavior. Utilizing high-precision sensor arrays and intelligence, our system identifies and preemptively mitigates faults. The technology has been proven with utilities to bolster safety, enhance reliability, and reduce outages. The demand for power will only increase. We protect the grid of today while we build the grid of tomorrow.

Gridware is privately held and backed by the best climate-tech and Silicon Valley investors. We are headquartered in San Francisco, California.

Role Description 

The Field Ops Product Manager will be responsible for driving the product strategy and execution for Gridware’s field operations mobile app and related software to enable Gridscope installation at scale. This role requires regular partnership with the remote team installing our devices in partnership with utilities, as well as engineering, design, and other operations teams internally at HQ. The ideal candidate will possess strong empathy for users, a desire to be “boots on the ground” with the field team, and experience navigating technical product development in a growth stage start-up.  

• Regularly attend field installations to understand the user experience of both Gridware field specialists and utility lineman in partnership. 
• Maintain a strong understanding of utility / field opsindustry trends and evolving utility partner needs. 
• Define and support user issue reporting to informongoing improvements and ensure the product is increasing the pace of installation & quality of incoming data. 

• Analyze macro data from daily/weekly/monthly installs to identify trends, challenges, and opportunities. 
• Ensure quality metadata collection from the field using supporting tools built to ensure accurate inputs that enable downstream processing and customer service delivery. 
• Understand downstream uses of installation data collected to inform product features.  

• Deeply understand stakeholder requirements by collaborating daily with users, software engineering, design, customer success, and other operational teams to inform prioritization. 
• Partner with sales and customer success teams to gather feedback from customers, building a path for customer self-install. 
• Be a steward internally at HQ for the product, in service of field specialists and utility partners. 

• Based on insights from both Field and Sales+Customer Success, build a short- and medium-term strategy for both in-house and third-party installations. 
• Conduct market research to identify opportunities for innovation – esp. develop simpler workflows and ways of operating to drive down training time and enable future strategic goals. 
• Prioritize product features based on user needs, business impact, and technical feasibility in a remote environment with limited connectivity. 
• Define and communicate the field ops product roadmap in alignment with company goals and market demands. 

• Oversee the product lifecycle from concept through launch, ensuring timely delivery and alignment with quality standards. 
• Lead product testing, validation, and troubleshooting to ensure product performance meets expectations. 
• Coordinate product training and documentation to support low-effortuser adoption. 
• Lead product demos and presentations to internal stakeholders and potentially external customers. 

• Minimum of 3 years of experience in software / SaaS product management. 
• Knowledge of agile methodologies and experience working with cross-functional teams. 
• Demonstrated ability across product lifecycle management, from ideation to launch. 
• Technical proficiency in translating customer needs into detailed product specifications. 
• Ability to travel 25% of the time to be in field for user shadowing & testing.  

• Experience in the energy and/or utilities industry. 
• Prior experience working with remote operations covering the intersection where thedigital support meets the physical world.  
• A track record of successful product/feature launches in a startup or fast-growth environment. 

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!

Benefits

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) 

Paid parental leave 

Alternating day off (every other Monday)

“Off the Grid”, a two week per year paid break for all employees. 

Commuter allowance 

Company-paid training