Experienced Customer Support Specialist - Part Time

Golden Lighting, Inc. is an established and growing distribution company headquartered in Tallahassee, FL, and we are seeking a motivated Customer Service Specialist to join our team. The wage range for this position is between $18-$19 per hour. We are looking for someone who:

• Enjoys data entry
• Loves working with people and in collaborative team environments
• Is excited by the challenges associated with a growing business
• Likes learning new skills quickly
• Is detail-oriented and highly organized

If this describes you, please read on!

At Golden Lighting, we pride ourselves on delivering our residential lighting products across multiple eCommerce and retail stores with unmatched customer service. The continuous innovations we have been implementing are the key reasons for our continued business success and stability. We currently have a part-time Customer Service Specialist position open for someone who is interested in growing with us!

This position is responsible for day-to-day order entry and assisting our customers with questions regarding shipments and products. This is an excellent opportunity for a detail-oriented and helpful self-starter. The ideal candidate will have a friendly, clear speaking voice; be knowledgeable of multi-line phone systems; be computer savvy; and work well in a fast-paced environment.

Customer Support Specialist Essential Functions:

• Provide high quality customer service to our customers
• Take inbound/outbound calls on a multi-line phone system
• Perform order entry and processing
• Monitor and reply to our on-line chat
• Coordinate with customers and other departments regarding order/shipment statuses
• Take on special projects when assigned
• Handle the product returns and process customer credits
• Help trouble-shoot order processing issues as needed

• A high school diploma or equivalent (e.g. a GED)
• Proficiency in MS Office applications, including Excel and Word
• Strong organizational skills with a keen eye for attention to detail
• Excellent communication and problem-solving skills
• Team orientation with flexibility in handling multiple priorities in a fast-paced environment
• Ability to quickly learn a new software system and other new skills as needed
• Availability to work the following hours: M-F 9am -2 pm or M-TH 9 am- 2:30 pm.

Here at Golden Lighting, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• A workplace culture that supports collaboration, teamwork, and professional growth
• $18 - $19 hourly wage which will be commensurate with experience and work-related skills for this position
• Numerous team building opportunities offered throughout the year

If you think you’d be a good fit, we’d love to see you apply!

When applying, please upload your resume and include your contact information.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.