Account Manager

About Glow

At Glow, we believe that insurance can provide peace of mind to small business owners so they can pursue their dreams. We’re reimagining small business insurance by making it more accessible, transparent, and cost-effective—not just at the time of purchase, but every year. We recently completed a $22M Series A funding, and are looking for energetic, dynamic, growth-minded individuals to join our team.

The Role

As an Account Manager at Glow you will work directly with small businesses and will play a crucial role in growing our business. You will own a portfolio of accounts and be responsible for managing renewals and cross sells, ensuring that they remain, satisfied, Glow customers. One of your main priorities will be to educate business owners about the value of Glow’s coverage. Success in this role is measured by hitting and exceeding monthly renewal and cross-sell quotas and consistently staying ahead of daily metrics; all in a team-focused environment.

• Owning and managing a portfolio of small business clients ranging from dentists to florists to restaurant owners and more.
• Consulting, educating, strategizing, and successfully selling Glow's program through multiple touch points including email and phone calls; strong communication and tenacity are key!
• Being a trusted advisor to Glow customers in multiple commercial insurance products including Workers' Compensation, Business Owner’s Policy (BOP), and General Liability (GL); overcoming customer objections and rejection will be critical to your success.
• Achieving and consistently exceeding daily, weekly, and monthly production and customer satisfaction goals.
• Net revenue retention on your book of business.

• Experience: Minimum 3 years in commercial insurance account management or sales, including hands-on work with small businesses. Proven success owning a diverse, high-volume book of business.
• Customer-Obsessed: You love solving problems, building long-term relationships, and delivering exceptional experiences.
• Self-Driven & Organized: You thrive in fast-paced environments, prioritize effectively, and are detail-oriented by default.
• Tech-Savvy: You’re eager to use and improve modern tools and processes, and excited to help build better solutions for yourself and your clients.3
• Results-Oriented: Consistently hit or exceed sales, retention, and satisfaction targets.
• Team Player: Share knowledge, help others succeed, and contribute to a positive, collaborative culture.
• Credentials: Active Property & Casualty (P&C) license required.

• Experience training, onboarding, and mentoring teammates.
• Exposure to operational process improvement
• Working with offshore teams.

• Be part of a mission-driven, tech-forward company.
• Direct impact on small business success.
• Culture of ownership, continuous improvement, and mutual support.
• Competitive compensation
• Stock options
• Medical, dental & vision insurance plans
• 401(k) program
• Paid time off

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as employees.

Glow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.