Virtual Administrative Assistant - Automotive Shop Industry

We are looking for a detail-oriented and reliable Virtual Administrative Assistant with proven experience working in the automotive shop industry in the U.S. This remote role supports day-to-day operations of an auto repair or body shop by managing administrative tasks, streamlining communication, and improving customer service from a virtual setting. PLEASE NOTE: ONLY CANDIDATES WITH UPDATED CV AND AN INTRO VIDEO WILL BE PROCESSED.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and online platforms.
• Schedule appointments for vehicle service, repairs, and inspections.
• Create and manage digital work orders, estimates, and invoices.
• Coordinate with on-site shop staff (mechanics, service writers, parts managers) to ensure timely service delivery.
• Track parts orders, vendor communication, and inventory levels.
• Maintain accurate records of customer information, vehicle history, and service schedules.
• Support bookkeeping tasks such as processing payments, reconciling invoices, and generating daily reports.
• Use shop management software to update jobs and communicate progress to customers.
• Assist with digital filing, email management, and internal team coordination.
• Provide excellent virtual customer service to maintain customer satisfaction and retention.

Qualifications:

• 2+ years of administrative experience in an automotive repair or body shop (U.S.-based experience preferred).
• Familiarity with industry-specific software such as Mitchell1, CCC One, Shop-Ware, Tekmetric, or RO Writer.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Strong written and verbal communication skills.
• Exceptional organizational skills and the ability to multitask in a virtual environment.
• Comfortable working independently and communicating with on-site teams.
• Knowledge of basic bookkeeping and customer service principles.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to patrick.g@globalpacificsupport.com with the subject line "VA Automotive Shop Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.