Medical Virtual Assistant

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS;

• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
• Maintaining great phone etiquette
• Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
• Verifying healthcare insurance coverage and eligibility
• Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
• Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
• Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
• Strictly adhering and complying with the HIPAA policy

QUALIFICATIONS:

• Must have excellent verbal and written English communication skills
• At least 1-2 years of experience in a medical-related background
• Familiar with medical terminologies
• A healthcare-related degree is highly preferred
• Intermediate skills with Google Workspace and/or Microsoft Office
• HIPAA Certification is a plus
• Strong attention to detail
• Impartial
• Highly organized
• Computer savvy

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• OPTION 1 (BACKUP SYSTEM):
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)
• OPTION 2 (POWER SUPPLY - UPS):
• Must be capable of powering your work station for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

RATE AND REWARDS:

• Starting rate is $800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home