Customer Success Executive (3801)

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team

Loqate EMEA

The team and business unit work with a mixture of sectors from Retail, finance, insurance all the way through to Charity and Public Sector. This vibrant team work closely together in building and maintaining a strong ethos of personal development to succeed.

This specific Customer Success team will work within our Manheim head office. The team is made up of 3 CSM’s and is part of the wider UK based sales team. This team will also work along side our License, pricing and compliance specialists. In addition to product SME’s.

The role

Focusing on high customer engagement, the day to day role is to provide front line support and sales activity to a specified book of accounts. Promoting new Loqate products and services.

The role will include joining in with regular outreach campaigns and initiatives.

Reporting into and supported by the Sales Manager or Team Leader  who will help build a personalised learning and development program.

Career progression:

Senior Success Manager, Customer Success Manager, Senior Customer Success Manager, Team Leader

What you will do

• Day to day contact across a book of accounts. Varying in size and value.
• Work within the Customer Success Program, the program allows the role to identify and tgt specific customer segments based on the customer size, sector, usage and buying patterns.
• Using email and video teams calls to provide 121 customer support and account development.
• Promote Loqate products and services, linking the return-on-investment to the customer.
• Using business systems to identify customer usage of the services provided.
• Joining in sales campaigns linked to promoting the use of specific products and services.
• Work along side new logo in onboarding new clients.
• Work along side help desk in ensuring customers receive the best level of customer support possible.
• Maintain records using the company CRM system.
• Provide financial forecasts to line management.

What are we looking for

• Customer support or sales experience preferred.
• Some experience in using a CRM system.
• Engaging personality who genially likes helping customers
• An appetite to learn and build knowledge.
• A desire to build a career in SaaS sales.
• An ability to work within a team but also able to maintain drive when working on their own.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.