As a Solutions Architect at FURTHER, you will design and implement technical solutions for our largest customers, ensuring a seamless onboarding experience with our AI-powered platform. Collaborating with customer success managers, you'll serve as the technical escalation point for any customer issues, managing technical projects, and influencing product direction based on customer feedback.

To qualify for the Solutions Architect position at FURTHER, you should have over three years of experience in a customer-facing technical role. Familiarity with cloud-based platforms, APIs, scripting languages like Javascript and Python, and strong project management skills are essential. Additionally, a customer-centric mindset and excellent communication skills are crucial.

At FURTHER, a Solutions Architect can look forward to working on diverse technical projects that enhance customer experience. This involves architecting solutions that focus on scalability and efficiency, managing timelines and stakeholder expectations, and actively engaging in troubleshooting to resolve complex issues quickly.

FURTHER is committed to the professional growth of its Solutions Architects. We provide ongoing training and resources to enhance technical skills and promote career advancement, ensuring that you remain updated with the latest industry trends and technologies while contributing meaningfully to our team.

While previous experience in the healthcare or senior care industry is a bonus, it’s not strictly necessary for the Solutions Architect position at FURTHER. We value diverse backgrounds and encourage candidates who have strong technical skills and a customer-centric approach to apply, even without specific industry experience.

A Solutions Architect at FURTHER should be comfortable with cloud-based platforms, APIs, and scripting languages like Javascript and Python. Familiarity with project management tools, as well as an understanding of database technologies, will equip you well for success in this role.

The culture at FURTHER is collaborative, innovative, and inclusive. As a Solutions Architect, you will work closely with cross-functional teams, and your ideas and contributions will be valued. We foster an environment where teamwork and creativity thrive, allowing you to grow and make a significant impact.

When answering this question, focus on specific projects you've worked on and the technical solutions you implemented. Highlight how your involvement helped solve customer challenges, improve user experience, or streamline processes. Use metrics where possible to show tangible results.

Discuss your approach to troubleshooting and problem-solving. Explain a specific instance where you had to escalate an issue and how you collaborated with engineering teams to resolve it. Emphasize your communication skills and your ability to provide timely updates to customers.

Describe any specific project management methodologies you are familiar with, such as Agile or Scrum. Talk about how you adopt these methodologies to manage technical projects effectively, keeping timelines on track and stakeholders informed throughout the project lifecycle.

Share your process for assessing customer needs based on urgency and impact on business goals. Discuss how you balance customer requests with business objectives and the importance of maintaining open communication with both customers and internal teams.

Mention tools you're experienced with, such as diagramming software for architecture proposals or code repositories for scripting. Highlight your ability to outline solutions, leverage resources efficiently, and ensure scalability in your designs.

Talk about the resources you utilize to keep informed—this could include industry publications, webinars, or networking with professionals in the field. Emphasize your commitment to continuous learning and adapting to new technologies.

Provide examples of projects where you have designed or integrated APIs. Discuss your understanding of RESTful versus SOAP APIs, as well as how you've handled issues like version control and authentication in past projects.

Share an example where you simplified technical concepts for a client or team member. Focus on your ability to utilize analogies or visuals that made the information more digestible, demonstrating your strong communication skills.

Be prepared to discuss a specific solution, detailing the challenge, your approach, and the outcomes. Use data points to illustrate the success of the implemented solution and how it positively impacted the customer.

Discuss a blend of technical and soft skills, emphasizing problem-solving capabilities, strong communication, technical expertise, customer-focused mindset, and the ability to manage projects effectively. Provide examples that illustrate these skills in action.